National Seating & Mobility

Reviews

• PR

  Popoy Right

  today
  1.0
  Serviei sn servicenogood
• DW

  Darren Wiesner

  Oct 2, 2025
  2.0
  I called to book my manual chair in for a bearing replacement in the front right castor stem. Instead of booking me in, they insisted my chair needed an assessment first! I explained that I needed it fixed but it fell on deaf ears. Don’t waste your hard earned money on this place. They don’t care if you’re paying out of pocket.
• OL

  Olivia Locke

  Aug 25, 2025
  1.0
  Absolutely appalling customer service. Will sometimes have to send email and after email for weeks or months before someone can be bothered to respond. After nearly a year of trying to get a mobility aid that is malfunctioning in a very unsafe manner repaired, NSM has refused to honour the warranty on (very expensive) goods that they sold. They had plenty of time for me when I was spending lots of money, and then as soon as I needed warranty work and wasn't spending money they literally couldn't even be bothered to reply to an email or return a phone call. Would recommend staying as far away as possible from both the Vancouver and Burnaby stores. Update: I emailed as requested, because you said you would take my experience seriously. It has been well over a week now and I have not received any response. It does not in fact seem that you are committed to addressing these issues but rather are trying to save face in the public image.
• AB

  Abed Bd

  Jul 23, 2025
  1.0
  They do not pick up the phone (attempted 3x). Moreover, upon coming to the store in person, we waited long to be served. We attempted to purchase an item; however, upon checkout, the price we were quoted was almost twice the price at other places. The employee did not know why the item was priced so high in the system, when it was priced at the low, original price the week prior. Upon asking a senior associate, they do not know why the price suddenly changed and said maybe it is the "tariffs". Moreover, the item (which is a very common, non-rare item) was the display item, and they said they do not have it in a box. This place needs better and more knowledgeable customer service (the junior and senior associates) and more transparency in pricing their items.
• AD

  Alli Dawn

  Jul 18, 2025
  1.0
  Canadian customer. I’ve had issues with service maintenance in the past. And this last time didnt even attempt to assess my problem and fix or just suggest a fix. Im done with them. Unhelpful customer service, and maintenance service. The business i used to use was great and went immediately downhill when the americans bought it.