National Camera Exchange

Reviews

• EI

  Emily Isakson

  2 days ago
  5.0
  I came in with what I thought was a hopeless situation with a new (to me) film camera. It wasn't working and I had spent a whole day trying everything the internet said with no luck. A friend mentioned bringing it into National Camera which I had never been to before so I decided to stop in as a last ditch effort before mailing my camera somewhere for repair. After tinkering for a good amount of time upstairs, things still were not functioning but I was asked to stay a littlllee bit longer and that's when Auguste and Dave stepped in. We tried all of the same things plus some more creative ideas and *still* nothing, then all of a sudden, as if chosen by the camera gods, Dave suggested an idea and IT WORKED. I still have no idea how but the collective shock was something I will never forget. A HUGE shoutout to Auguste and Dave for sticking with me and not sending me home. One of my dream cameras is now working all thanks to them. I will for sure be returning in the future and asking for them. Thanks so much!!
• AR

  Annafaye Rees

  Oct 13, 2025
  2.0
  Great store but don’t get your film developed here, they told me turnaround time was 7-10 days, then after a week I called and they told me my film is still 2 weeks out. 3 weeks for film development? Go somewhere else, get your film in 5 days max and it’s the same quality of photos
• MM

  Mushi

  Oct 7, 2025
  5.0
  Friendly knowledgeable staff Helped my boyfriend pick out a stellar camera lens combo that fit our needs perfectly. Pricing on new gear is kind of expensive but there used/refurbished pricing is really good, generally a bit cheaper than other online/physical retailers.
• BC

  Bobbie Jo Cliff

  Oct 6, 2025
  5.0
  My husband recently bought a camera from here, and Mike was absolutely amazing! He went above and beyond to help us find exactly what we needed. He’s extremely knowledgeable, patient, and genuinely kind. He made the whole experience very enjoyable. You can tell he really cares about his customers. We’ll definitely be back thanks to Mike!
• CS

  christopher stewart

  Sep 29, 2025
  2.0
  This is one of the last true old-school camera shops around. If you love photography, it’s worth a visit just to see rows of gear you won’t find in a big-box store. They carry new models from most major brands (no Lumix), plus a rotating selection of used cameras. Beyond bodies and lenses, they’ve got all the accessories—bags, lights, filters, film processing, straps, batteries—you name it. The staff know their stuff, no question. The only catch is personality: sometimes you’ll get an excellent, friendly expert who really listens and helps, and other times you’ll get someone who seems disengaged or uninterested. When it clicks, it’s fantastic. When it doesn’t, you walk out frustrated. Prices are mostly fair but not better than what you’ll find online. Their “sales” on top-tier cameras usually match industry discounts—not deep bargains. Returns are tricky: you technically get 30 days, but with a 10% restocking fee. On a $4K camera, that’s hundreds lost. If you’re unsure about your purchase, consider buying from Amazon or B&H for added safety. Trade-ins can be hit or miss. I’ve had surprisingly fair offers, as well as others that were laughably low. One camera they offered me $800 for, sold the next day for $1,400. Another time, they lowballed a hot-ticket Fuji X100VI at $800, saying there was a glut of this model. But they had a waitlist for the same model. Store layout could also use work—cameras are in cases that get blocked whenever someone else is being helped, meaning you can stand around 20 minutes just to peek at the gear. UPDATE: My last transaction with the company has led me to question their integrity as a business. I returned a used Sony A7R V that they sold to me as new. They charged a $320 "restock" fee, and they refused to return the camera I traded in for the transaction. In total, they kept nearly $800 from the transaction. They gaslit me about it. My media company has business accounts with four vendors for gear, and we've never had a situation this lopsided. Please be vigilant about details and documentation when buying from them. They can take advantage if you don't. You should always be fair as a customer because business is about relationships. But also realize that not all companies have that same ethic.