NAPA Auto Parts - Elk River Auto Parts

NAPAonline FAQs Connect with NAPA Shop NAPAonline Check Order Status NAPA Rewards Afterpay CONNECT WITH NAPA Shop NAPAonline.com anytime. Need assistance? Call Customer Support 8 a.m. – 9 p.m. ET, Monday – Friday, at 1-800-LET-NAPA (1-800-538-6272), or click here to send us an email. How do I sign up for NAPA Mobile Alerts? Receive text alerts from NAPA about offers, deals and promotions. To sign up, text NAPA to 24002. Or, submit your contact information using the Text & Email Enrollment Form to sign up for Mobile Alerts and the NAPA Newsletter. By signing up, you agree to receive recurring text messages to your mobile number, which may be sent through an automated system. For complete details on NAPA Mobile Alerts, review SMS Program Terms & Conditions. How do I opt out of NAPA Mobile Alerts? To be removed from the NAPA Mobile Alerts list, text STOP to 24002. After texting STOP to 24002, you will receive one additional message confirming that your request has been processed. This is the ONLY method for opting out. For support, text HELP to 24002 or click here to send us an email. Where can I find job openings at NAPA? NAPA Auto Parts stores and NAPA Auto Care centers are always looking to add skilled, enthusiastic team members. Keep in mind, most NAPA Auto Parts stores and NAPA Auto Care centers are independently owned and operated, which means they make their own hiring decisions. For this reason, it might be best to contact the manager at your preferred NAPA Auto Parts store or Auto Care center. The NAPA Network includes employment opportunities nationwide in consumer retail, integrated logistics, industrial support and corporate operations. If you're interested in joining The NAPA Network, visit Join GPC.

Since NAPAonline is available in all 50 states, the servicing NAPA Auto Parts store is required by law to charge sales tax for all purchases. For all NAPAonline purchases picked up at a NAPA Auto Parts store, the sales tax is estimated during checkout based on the pickup store location, but that estimate may not reflect the actual sales tax amount due at the time of pickup. NAPA applies an additional 5% pending charge to all Buy Online, Pick Up In Store purchases to ensure sufficient funds are available in case the sales tax is higher than expected. The additional 5% is temporarily held as part of standard e-commerce practices. After local sales taxes are confirmed, this pending charge will be cancelled or corrected. The final amount charged on your payment card will match the amount listed on your receipt.

NAPA wants to provide you with the most up-to-date product inventory. By entering your ZIP code, and selecting a nearby store, NAPA can offer the most complete product availability. Prices in a store and on NAPAonline may vary.

Due to our order fulfillment process, online orders cannot be cancelled before shipping is complete. If your order is in a Picked, Shipped, or Delayed status, we will not be able to create a Return Merchandise Authorization until it has processed to a Delivered or Completed status. For support in making a return, call Customer Support 8 a.m. – 9 p.m. ET, Monday – Friday, at 1-800-LET-NAPA (1-800-538-6272)

For in-store purchases, a message printed at the bottom of the receipt will confirm Points earned on that transaction. If you did not give your mobile phone number to the counterperson at a participating NAPA Auto Parts store, and you are a Rewards Member, locate the 6-16 digit Claim Code printed at the bottom of your receipt. Log into your NAPAonline.com account, and go to the My NAPA Rewards section. Enter the Claim Code into the appropriate field to immediately redeem your Points

Don't worry. None of your NAPA Rewards, activity or points will be lost. If you changed the phone number that was registered with NAPA Rewards, simply sign into your NAPAonline.com account. In the My NAPA Rewards section, hit Edit to update your phone number under NAPA Rewards Information.