Mt Playmore

Reviews

• CD

  Chris D

  1 day ago
  5.0
  This place is the best ! Enrique is one of the most enthusiastic and passionate people I’ve ever met. Will be coming back soon!!! Thanks Enrique for the wonderful first time experience and excellent hospitality with our Family.
• UG

  Umang Gupta

  2 days ago
  1.0
  Had a birthday party of my kids last month. Lovely place. Kids enjoyed a lot. But service was not satisfactory. The server assigned to us was not able to realize the priority items. We have to ask again and again for the priority requirements. She was definitely helpful before the beginning of party. Helped with decoration and setup but when it comes the party time. We ordered fruits, everybody was waiting, it dint arrived by the time we reminded for the fruit tray. They says that last minute changes in package can be entertained but that's not correct. A day before party we called and changed the package from expedition to avalanche. We mentioned to repeat the order of 2 pizzas (1 cheese and 1 veggie) as ordered in expedition to make it 4 pizzas as 2 cheese and 2 veggie. But what we received is 3 cheese and 1 veggie. Our guests even the host did not got a slice of veggie pizza. Have to throw the 1 cheese pizza. We were first time visitor to the place and we're not aware of laser game for kids. We missed it. We did not found it. We assumed that it's the difference between 2 packages, it should be special and somebody gonna tell us and take kids for that activity. Experience was not good with servicing. At least 2 servers are required for meal time in a party. 1 server cannot bring drink and fruit tray and serve pizza to kids as well all together in little cake cutting time. Either guest will face empty jugs of drinks or they will not get pizza on time.
• TT

  Tara

  Sep 6, 2025
  5.0
  My nephew and I had the best time at Mt. Playmore yesterday! Thank you so much to a young man named Enrique who helped us at the front. It was our first time and he was so friendly and great at explaining all that the place offered. He recommended the Texan pizza and it was delicious!! We will definitely be back!
• RB

  Ray Boyington

  Aug 31, 2025
  5.0
  Love this place for kids AND adults! HUGE play area with plenty for adventurous kids. Lots of seats and of course, alcoholic beverages for the adults. A great value if you don't get your kids sucked into the electronics stuff... the play area will definitely tire your kids out and is a lot of fun just chasing them throughout the whole thing.
• LH

  Laqueeta Humes

  Aug 28, 2025
  1.0
  I’m writing to formally express concern regarding the experience my family had during my daughter Chanelle’s birthday party on Saturday, August 23rd, held in Room 2 from 2:50 PM to 4:20 PM. We selected MT Playmore based on your promise of a safe, joyful, and family-centered celebration. According to your published party packages, our reservation included a private party room, a dedicated host, and a reserved table on the main floor for continued use after the party room time concluded. These features led us to believe we would be supported in creating a meaningful experience for our guests. Unfortunately, our experience fell far short of that promise. Upon entering the party room, we discovered multiple dead cockroaches.. two of which my husband discreetly removed before guests arrived. A third was seen after we had packed up to move to the outdoor table area for gift opening. This raised serious concerns about sanitation and the overall condition of the facility, especially given your stated commitment to cleanliness through the GermSafe program. When we relocated outside, we temporarily moved two nearby tables to allow our family to sit facing Chanelle as she opened her gifts... a moment we hoped to capture and cherish. The tables were not marked as reserved, and our intention was to return them immediately after use. Within minutes, a kitchen manager approached my child’s grandmother in an aggressive and inappropriate manner. He stood uncomfortably close and began yelling, “You can’t do that! Y’all didn’t pay for those tables!” His tone was loud, confrontational, and entirely uncalled for, especially given the nature of the gathering. His behavior disrupted a sacred family moment and felt intentionally antagonistic. At that same time, your manager Sarah was approaching me to discuss the issue of the roaches. As she did, the kitchen manager walked away smirking. When Sarah attempted to speak with him, he laughed and passed our table grinning....further compounding the disrespect. I spent over $400 that day to create a meaningful experience for my daughter and our loved ones. What should have been a celebration of joy and connection was marred by unsanitary conditions and unprofessional conduct. After reviewing your Safety Policy and FAQs, I noted several contradictions between your stated values and the behavior we encountered: Guest Respect: Your FAQ states that MT Playmore “does not discriminate in any way and will not tolerate any discrimination by its team members or Guests.” The kitchen manager’s aggressive tone and physical proximity to my child’s grandmother were not only unprofessional...they were demeaning and disruptive. Family-Centered Environment: You claim to foster a space for children and families, and prohibit “behavior that frightens or disrupts the enjoyment of our younger guests.” Yet it was your staff member who created the disturbance, not a guest. Table Use and Party Guidelines: Our party package included a reserved table after the party room time. The temporary use of two adjacent tables for gift opening did not violate any stated policy, and your Safety Policy makes no mention of restrictions on temporary table use. The manager’s claim that we “didn’t pay for those tables” appears discretionary and unsupported by your published guidelines. Cleanliness Standards: Your GermSafe program claims to reduce microbial populations by 99.99%. The presence of dead cockroaches in the party room directly contradicts this promise and undermines trust in your sanitation practices.