JF
John G (FL764)
Sep 20, 2025
Perhaps one of the worst auto repair experiences I’ve had in a long time. Took the vehicle in for an intermittent roaring noise from one of the wheels. I was told the brakes and wheel bearings were fine, but it could be issues with cupped tires. Nearly $400 later and two new tires, I took the vehicle and drove it for a couple of days and the problem reoccurred. I took the vehicle back in on a Friday morning, and besides the very rude attitude of the service manager, I was told that an inner brake pad on a rear wheel was worn, and now I needed new rear brakes, because the service technician didn’t check the inside pads on my original visit, only the outside pads. I was quoted nearly another $400 for a brake job and brake system flush, which I declined. I left the shop and had the car repaired elsewhere. The problem ended up being a faulty brake caliper bracket, which was binding and causing the inside pads to wear prematurely, and also causing the noise.I returned to the shop today with the repair receipt (from the Shop that correctly diagnosed and fix the problem within a couple of hours at a cost of another $350), to discuss the matter with the service manager and request a partial refund. After arguing with me over why I needed two new tires, and never admitting that the service technician made a mistake, I was asked what did I want Mr Tire to do. I requested a 50% refund on the tires, and ask if that was fair the service manager responded that no it’s not fair, but he would check with his boss and then continue to argue with me again about the tires. I still have not heard from the store after several hours.
This shop is just not customer focused; I think I’m more upset about the argumentative attitude from the service manager, and the fact that he argued with me, the customer, rather than address the faulty, original mis-diagnosis. This type of repair service is often called “Easter egging,”where a shop just throws parts at the problem, without properly taking the time to diagnose and ensure that an actual repair is needed.. I would’ve expected that the service manager would have admitted that his technician failed to diagnose the problem properly, and in good faith, and with the intention of keeping my business, would’ve done the right thing and offered a refund, not argue over if a refund was even fair or not.
Sadly, it’s just not “a great day at Mr. Tire”….. My future auto repair business will go elsewhere.