MotorWorld Toyota

4.4
663 reviews

About

Car DealerToyota DealerUsed Car Dealer
MotorWorld Toyota supports all your Toyota needs. Visit our website to check out our latest Toyota lease and Toyota service offers. Shop in-stock inventory or reserve your new Toyota vehicle, view our extensive pre-owned selection, or to schedule your Toyota service appointment. Plus, get more than ever for your trade-in now at MotorWorld Toyota.

Details

  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable
  • Wheelchair accessible seatingAvailable

Location

MotorWorld Toyota
150 Motorworld Dr #4, Wilkes-Barre, PA
18702, United States

Hours

Reviews

4.4
663 reviews
5 stars
537
4 stars
30
3 stars
12
2 stars
9
1 star
75

What are people saying?

AI-generated from customer reviews

Customer Service

Many customers praised the staff for their professionalism, knowledge, and helpfulness throughout the car-buying process.

Sales Experience

Several reviews highlighted the smooth and efficient sales process, with specific salespeople receiving commendations for their attentiveness and support.

Communication Issues

Some customers expressed frustration over a lack of transparency and communication, particularly regarding trade-in values and remote inquiries.

Mixed Experiences

While many had positive experiences, there were notable complaints about poor service and dissatisfaction with trade-in offers, indicating inconsistency in customer experiences.

Repeat Business

Several customers mentioned being repeat buyers, indicating a level of trust and satisfaction with the dealership despite some negative feedback.
  • CK
    collin krumenaker
    4 days ago
    5.0
    My sales rep was Ryan Smith and it was the best dealership experience I've had by far. Everyone was great and got me into my new Tacoma that I'm in love with.
  • DF
    Darrell c Foster
    5 days ago
    5.0
    Alejandro AKA Alex. Was very professional. Was very informing about my vehicle.He is a service advisor their. he made sure and took care of my vehicle. Of maintenance repair. An upkeeping would definitely recommend him as a good choice for a service Advisor. I would take it much as he should be a manager. He has the right attitude for it and the professionalism that goes hand-to-hand.💯💯💯💥💥💥
  • JH
    J H
    Oct 25, 2025
    5.0
    Great customer service! Professional, knowledgeable and helpful. Juan, Jay, Bud & Greg were excellent to work with. Would highly recommend purchasing a Toyota from them👌 👍
  • LM
    Lori McKeown
    Oct 13, 2025
    5.0
    We were at the end of our lease and needed to make a decision about our vehicle. I recently had surgery and was unable to spend the expected amount of time at a dealership to work on the whole process. When Chloe reached out to me, I explained this to her which she already knew from an email I had written and she was absolutely wonderful to work with. She helped me figure everything out from home even filling out the credit application from home, So that I could limit the amount of time that I needed to actually be there in person for and we were able to secure a new lease vehicle turn in our old lease vehicle and the process still took about 2 1/2 hours which was a lot better than the five hours that I would normally expect . She was very caring, thorough, And detail detailed, throughout the process, and I highly recommend her as an outstanding sales person For Toyota.
  • CC
    Chris
    Oct 8, 2025
    1.0
    I was very interested in a truck they had in stock, but being over 3 hours away I wanted to see what they would give for trade value for my car. Despite their website having multiple ads saying “get your trade value now!” and “purchase online” they refused to even give an estimate. Ridiculous with the technology available that they won’t even try to work with a customer coming from a distance. I wound up purchasing from a different dealership that was very accommodating and easy to work with. I’d recommend saving yourself a headache and not shop with this dealership.