Business Details
About
Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Monro Auto Service and Tire Centers
3384 Delaware Avenue, Kenmore, NY
14217, United States
Hours
Reviews
4.2
391 reviews
5 stars
292
4 stars
21
3 stars3
2 stars
9
1 star
66
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting individuals like Nick and Steve.
Efficiency
Several reviews noted quick service and efficient handling of appointments, although some customers experienced long wait times despite having appointments.
Pricing Concerns
There were multiple complaints about perceived overcharging for services, with some customers feeling they were scammed or charged for unnecessary repairs.
Communication Issues
Customers reported poor communication regarding appointments and service updates, leading to frustration and dissatisfaction.
Mixed Experiences
While some customers had excellent experiences, others reported significant issues, including mismanagement and lack of follow-through on services.
- CBCrowned Alpha Barbershop4 days ago5.0Made an appointment with about a half hour to spare to get there… needed tires asap!!! I called the store and spoke to Randy who’s amazing and extremely knowledgeable!! Helped me out and I got in at around 845am… He was able to get me in right in time and finish in a timely manner. We need more mechanics like this in our area!!! Monroe you hit the jackpot with this employee!! Thanks again Randy!! See you next time I need tires or work done on my car!!
- MPMr PitoniakNov 3, 20251.0Made a appointment, when I show up tells me it's going to be 2 + hour wait, garbage service
- JLJerome LoJaconoOct 13, 20254.0Ordered tires via Tire Rack and had them shipped o to Monro for installation and alignment. Appointment setting was easy and convenient. Manager and staff at Monro were accommodating and efficient. Overall good experience for a reasonable price
- ATArron ThomasOct 6, 20255.0Quick in and out inspection
- BKBarb KettererOct 2, 20254.0Service was quick. It was a lil pricey for the part. I will go back, because they figured out why my check engine light was on and they were able to fix within a couple hours.