Kelvin is always pleasant and professional. He doesn’t mind carrying on a conversation and making what could be annoying and embarrassing much more palatable.
JG
Jared Gaskins
Jul 3, 2025
Kevin is the man! Always makes every visit smooth and easy. Very knowledgeable and straight forward. Definitely makes my visits here enjoyable seeing him!
Edit: as of August 7th. THIS COMPANY IS A JOKE. Set an appointment for August 5th @ 10 am. Installer decided to go on vacation this week while Monitech doesn't notify anyone at all. 2 other clients arrived for their appointment only to be told the same as me. Called support Tuesday. Had to contact regional manager which no one has a number for. Had to email. I waited until today; Thursday, still no answer. There is no resolution as well, tonight is when my vehicle locks up, and they have zero solutions offered to me. This company does not care about their customers at all, they only care about the money, they do not care that you will not have access to a vehicle, stay far away. Take your business elsewhere. That's what I will be doing as well.
AB
Andrew Bishop
Jun 25, 2025
Great customer service, def recommend coming here if you need to!
MD
Margaret Dimmette
Jun 20, 2025
I highly recommend Kelvin with Monitech of Wilmington. He is knowledgeable and very professional. He has assisted me with coordinating appointment times that work with both our schedules and I’m in and out in no time. He’s top notch in my book!
Kelvin (Wilmington, NC) has gone above and beyond. He is very informative, helpful, nice, and professional, couldn't ask for better customer service. Thank you.