Mona Lisas Ristorante

4.1
259 reviews

About

Italian Restaurant

Location

Mona Lisas Ristorante
329 Fay Rd, Syracuse, NY
13219, United States

Hours

Reviews

4.1
259 reviews
5 stars
167
4 stars
35
3 stars
14
2 stars
8
1 star
35

What are people saying?

AI-generated from customer reviews

Food Quality

Many customers praised the food for being delicious, fresh, and homemade, particularly highlighting dishes like chicken riggies and the breakfast buffet.

Service Experience

While some reviews noted excellent service from specific staff members, others reported long wait times and poor communication, especially during busy periods.

Takeout Issues

Several customers experienced delays and issues with takeout orders, including incorrect items and food quality concerns.

Atmosphere

The restaurant is generally described as cozy and welcoming, though some reviews mentioned it can get crowded and noisy.

Value for Money

Opinions on pricing varied, with some customers feeling the meals were worth the cost, while others found certain offerings overpriced for the quality received.
  • AA
    Anna
    Oct 24, 2025
    5.0
    I ordered fried haddock dinner for delivery. It was excellent. Fish was so tasty and their Macaroni n Cheese done just right. Thank you will be ordering again!
  • CS
    Christine Shephard
    Oct 23, 2025
    5.0
    My takeout order was generous....enough to split for two portions....turkey dinner reminded me of Thanksgiving...fresh and delicious with all the trimmings....came with a nice side salad and bread which was an added bonus....everything was packed with care...staff was friendly and efficient while I awaited my meal.
  • BH
    Brendan H
    Oct 12, 2025
    5.0
    It was my first time there, and I definitely will be back! Although they were very crowded, the two servers and one was in training that we had, were attentive, calm and collected throughout our time there and the food was absolutely amazing! I tried their eggplant parmesan as well as the French onion soup and I was extremely impressed. I highly recommend!
  • VW
    Verna Williams
    Oct 3, 2025
    5.0
    My daughter ordered me chicken riggies from here thru door dash and they were the best riggies I ever had I told her they were made with love in them. The salad and garlic knots were really good nothing was just thrown together. She said her calzone was really good and didn’t realize how big it was when she ordered it. Definitely ordering again soon.
  • YY
    Yong Yi
    Sep 27, 2025
    1.0
    Update: Response here (or lack thereof) on Google shows that they don't care. A month in, and still no call back from the business or really any communication. Placed a takeout order one hour in advance. Got there and I'm told it'll be out in a few mins. Well my order took another hour before I received it. Had multiple wait staff (+1 service star for the wait staff) ask the kitchen about my order during the hour I was standing there looking like an idiot. Every time they check, "it'll be a few more minutes". They were busy and all they had to tell me was my order wasn't even being made yet and I would've gladly come back closer to when my order would've been ready. Why it was decided to string me along for an hour baffles my mind. The kicker is when I finally get my order and get home to scarf it down due to hunger and having to go to bed, 3 out of the 4 items we order had issues. Chicken parm was overcooked and was dry, flavorless, and gave my other half diarrhea. Utica greens, we asked and paid for sausage which was missing. Calamari was over salted, greasy and missing the marinara sauce to dip in. Chicken Riggies at least didnt have an issue other than the flavor wasn't there. The chicken wasn't even seasoned before it was cooked which was weird. $100 for an order that was an hour late and had multiple issues is not what I was looking for from a neighborhood restaurant. Called and asked for the owner after we noticed the food issues and she was too busy to come to the phone and was told I would get a call back. Two days now and no call. The extra frustrating part is that during my hour wait, she had plenty of time to come out to say hi to someone that requested her presence. That was around the 40 min mark and not once did she even look over or apologize for the wait.