MD
Marissa DeBenedictis
Oct 12, 2025
A Case Study in How Not to Run a Business
This company has been an absolute nightmare to deal with from start to finish — inconsiderate, unprofessional, and shockingly careless in both attitude and workmanship.
From day one, nothing was prepared. They scrambled to find the supplies we had already specified literally weeks prior — the same day our project was supposed to start. This level of disorganization set the tone for everything that followed.
The assigned painter, Mike, rescheduled five separate times, often last minute. When we requested a different painter due to his repeated illness (especially concerning with a pregnant woman with an autoimmune disorder in the home), the owner flatly refused. That alone said everything about their priorities — convenience over basic consideration for clients.
When the work was finally done, it was embarrassingly poor. Entire sections were missing a second coat, stain was blotchy and uneven across the railing, and several areas were simply missed altogether. The painter left behind a mess, damaged our carpet, and displayed zero professionalism.
We asked them to come back and make it right — but the painter showed up with a terrible attitude and, unbelievably, had no idea how to fix his own mistakes. The splotchiness and missed areas remained because he quite literally didn’t know how to correct them. You can’t make this stuff up.
To make matters worse, he spent over an hour every day sitting in our bathroom — and it was blatantly obvious he was high while on the job. Completely unprofessional and inappropriate.
It took nearly two months to complete what should have been a simple stairway project — all due to their chaotic scheduling, lack of accountability, and half-hearted effort. To add insult to injury, they attempted to overcharge us more than three times the actual cost of supplies. When confronted with proof, they neither apologized nor corrected it promptly; it took weeks to resolve.
This company operates with zero integrity, zero pride in their craft, and zero respect for their clients’ time or homes. If you value professionalism, communication, or quality results, do yourself a favor and hire someone else. We ultimately had to bring in a real professional to fix their mistakes — which says it all.