Service Quality
Customers reported inconsistent cleaning results, with many stating their cars were still dirty after washes.
Amenities
The removal of complimentary towels, glass cleaner, and other amenities has disappointed many customers, leading to dissatisfaction.
Staff Performance
While some reviews praised the friendly staff, others noted a lack of assistance and poor management responses to issues.
Pricing Concerns
Many customers feel that the prices are too high given the reduced services and amenities, leading to a perception of poor value.
Customer Loyalty
Long-time customers expressed disappointment with the decline in service quality since the change in ownership, leading to a loss of loyalty.