Millennium Biltmore Hotel Los Angeles

Reviews

• BS

  Brandy Sims

  5 days ago
  1.0
  Wish I could leave zero stars but here goes; the hotel is beautiful but sadly the customer service is terribly fake. I came in to use the restroom and was waiting for my friend to arrive so we can have a drink at the bar. As I was taking pictures of the splendid beauty around me, I noticed I had a shadow following me around; this “lovely” hotel guard- no interaction towards me for a few minutes…fine. Suddenly, he steps up to me and accusingly asks, “are you a guest here?” I asked him why. He said “dont worry about why.” I exclaimed to him that I was waiting for a friend to enjoy a drink at the bar with. He backs off. So, as to not feel singled out for “loitering”, which he was insinuating, I ordered a drink for myself at the bar- much more of a friendly environment at the bar! I decided to enjoy my drink in the main lobby table and witnessed the same man who berated me with questions as if I did not belong, warmly greet and welcome all the guests who were going up to their rooms. I couldn’t shake this feeling that I was being discriminated against but still, I held my dignity and enjoyed my delicious drink. I am ashamed at how the staff gossip and poke fun at some of their guests while being seemingly genuine with others. I’m just as much a valuable customer of this establishment be it I’m buying a drink or getting a room…. I expect better service to honor the ancient values that the Biltmore holds- maybe a bit too ancient if you ask me because profiling black women in 2025 is beyond me. I will be returning. I just hope to have a pleasant experience from all workers. God bless all who read this far.
• JZ

  Jonathan Zelaya

  Sep 8, 2025
  1.0
  The service workers were so nice and friendly everything else was meh: Cons -kinda bad room quality, public school type toilets, you can definitely get a nicer hotel room for the same price, but you’re paying for the history ✨ -you need to become a member for the “free WiFi” (you pay with your data) -In room tv was having some issues - $50 a night for parking even if you use your room key, not specified you would still have to pay Pros -Hospitality Staff was so nice and friendly everything “good mornings” everywhere -Good AC -Quaint :| -HBO Max signed in
• FS

  Freddy Simpson

  Sep 8, 2025
  4.0
  The Biltmore is a luxurious hotel that can accommodate a wide variety of events. I recently had the pleasure of staying there for a weekend getaway to see a play, and it was a delightful experience. The room was impeccably clean, and I appreciated how easily accessible everything in the hotel seemed to be for guests. My only suggestion would be to improve the accessibility of fresh drinking water, perhaps by adding water filling stations throughout the property, rather than just in the indoor gym near the pool. In other respects, this hotel offers a pleasant experience and is certainly a worthwhile choice for accommodation!
• NN

  Nayelly

  Sep 1, 2025
  5.0
  I stayed at the Biltmore Hotel for four nights, and I have to give a huge shoutout to Martha, one of the housekeepers, who went above and beyond. Not only did she make our beds (which was awesome), she also gave us free water bottles, which was a super nice surprise! All the housekeeping staff were incredibly friendly and made sure we had everything we needed, even though we didn’t need them to go into our room. It was clear that they really cared about their work. I also want to thank the manager Frank for reaching out and offering breakfast vouchers after the initial hiccups. It was a thoughtful gesture, and the breakfast was delicious. Martha really made our stay special, and I appreciate the personal touch. I’d definitely stay here again!
• RF

  Rachel Fosdick

  Aug 21, 2025
  2.0
  I initially took this review down after calling 3 times was able to speak with a manager who apologized and advised they would reach back out to me with their direct superior. Reposting after 3 days no response: The rooms and hotel itself are very lovely, truly historic and some wonderfully picturesque locations. Our issue came with the service or lack thereof. Housekeeping was exceptionally polite and helpful and when my husband and son had lunch at the café they stated the server was also exceptionally kind and attentive especially to our young son who was on his first trip out of state with us. This is unfortunately the only positives I have around service. Check-in was frustrating, we were attempting to drop our items off so we could then park our vehicle, the attendant was exceptionally standoffish when they realized we did not wish to valet. While I parked our vehicle my husband tried to ask Bell desk to store our items and take them to a friend's room they told him to go try and check-in first. The front desk agent was very curt and simply looked at my husband and said insert your card. No pleasantries, no explanation of what he was inserting the card for, my husband had to ask multiple questions and described trying to get information from the agent as pulling teeth. We are fairly low maintenance so had minimal staff interaction after check in, but our check-out experience soured the whole trip. To be fair we were attempting to depart at 1:30 am on a Sunday to avoid traffic and make it home in time for other appointments, so I will admit the minimal staffing while frustrating I could at least have understood and overlooked if not for the attitude of the staff. My husband attempted to acquire a bell cart but at the time of looking there was neither a front desk or bell desk attendant. We ended up having to cart our luggage down by hand. I went to the desk to attempt to check out while my husband retrieved our vehicle. I also experienced the checkout agent not providing any information and simply trying to check me out without discussing any of the billing. I manged to stop her and request to change the card on file to my debit card. She seemed irritated, but it was late and I was already frustrated and so I ignored it because we simply wanted to go home. The agent took my card and inserted it in the pay machine, again without any verification of what I was being charged, the machine said approved and I left to collect my items. I found a cart sitting out front and asked an employee if I could borrow it as there still was no one at the bell desk, they said that was fine but no one offered to assist me. I took my 10 year old son and we loaded everything up and then waited out front for my husband to arrive with our vehicle. Suddenly the front desk agent comes running out, and in front of the people milling about and other employees, loudly stated that my card declined she took the cart with my items and pushed it toward a small group of employees and said they will watch your stuff you need to come with me. I had already pulled up my bank account to find that not only had my card not declined but I had been overcharged. I tried to explain this and as we walked back inside the hotel another agent was waving her off stating it was fine the card went through. I was now demanding an explanation for one why they claimed it had declined and two why the charge at checkout was more than my bill. Instead if admitting a mistake had been made and taking accountability, they tried to blame it on standard procedure, and then the "declining" of my card. Having worked in hotels for over a decade I know EXACTLY what happened, and it was a simple mistake made in a hurry but also easily avoided. If at any point they had apologized or taken accountability I would not be writing this review. Ive attempted twice to call front desk to speak with a manager and been transferred to a VM, different each time, with no explanation as to who or where I was being transferred or an acknowledgment that they were currently unavailable.