I'd give a negative review if possible. I have never been treated so rudely by a service provider. The sprinkler tech came out to winterize my system, and we had a bit of trouble locating the water shutoff as it was covered with leaves. He insinuated that I was an idiot because I couldn't find it, and was irritated that I didn't want them to leave until we found it. I told him the tech from the same company had no trouble locating it the previous spring. He responded "was the ground covered with leaves then?!?!?!?!?!?" Before he even turned the valve off, he immediately asked me for a payment method which I stated I would provide as soon as the job was finished. He seemed very irritated being there, and frankly, like it was his first day on the job as he didn't seem to know how to run payment through the ipad, which he asked his assistant to help with, let alone take the time to find a water turnoff. When I asked if he was the correct tech that was assigned to my house, he stated "yeah, I think I know who I am". I do not feel that the job was done completely or properly in addition to how hostile he was toward me. When I called the main office to make a complaint, she put me on hold for 10 minutes, and then said her "office manager just stepped into a meeting, and the best they could offer is that some people just don't get along, and they would never send Stan out to my address again". No thank you.
Per MY request to the office manager as some sort of compensation for what had happened, another tech was sent out later the same day to do damage control and determine if they job had been properly completed - they did not charge me for this, but I was not offered a refund of my funds from the disastrous first visit. The second tech was professional & knowledgeable, and did a great job of trying to smooth things over. HOWEVER, the initial experience was so biting and offensive that I will never, never, EVER use this service again. What a shame for a company with a long history in this area.