NM
Nicole Mink
Oct 27, 2025
I've had a HORRIBLE experience with the customer service department at NOVO. I've honestly loved their product UNTIL I started receiving payment by check. MULTIPLE times now, I've deposited a check after 5pm on a business day only to receive a HOLD for more than 4 business days on the funds to even register in my account and then another 3+ business days wait if I make a payout on those funds. This is an unreasonable amount of time to wait on funds as a small business.
JF
Jessyca Feliciano
Aug 25, 2025
Working with Frank Prinzivalli as our mortgage broker for our very first home purchase was an absolute gift. From the very beginning, Frank was incredibly informative, patient, and attentive. He took the time to answer every single one of our (many!) questions, never making us feel rushed, and even got on calls with us to walk through the process step by step.
As first-time buyers, we were nervous about how overwhelming the process might be, but Frank made it feel safe, manageable, and even exciting. His knowledge, transparency, and genuine care made us feel like we were always in the best possible hands.
We would recommend Frank a million times over—whether you’re a first-time buyer or a seasoned homeowner. He’s smart, trustworthy, and truly has your best interest at heart. We couldn’t imagine going through this milestone with anyone else!
Thank you Frank!!
100% recommend. Could not be happier with the care and service for Middlesex Federal Savings.
RG
Ritvik Goyal
Jun 5, 2025
We had an absolutely amazing and extremely smooth experience working with Frank Prinzivalli, Senior Loan Officer at Middlesex Federal Savings Bank, for the mortgage on our first home purchase. From start to finish, Frank was incredibly kind, communicative, and transparent. He provided top-notch customer service every step of the way.
What stood out the most was his constant availability—Frank was always reachable, even on weekends, which made the entire process feel seamless and stress-free. He genuinely had our best interests in mind and took the time to understand our needs, offering us mortgage products that were the right fit rather than pushing anything unnecessary.
We were so impressed with our experience that we recommended Frank and Middlesex Federal to two of our friends, both of whom also had extremely positive experiences.
I would highly recommend Frank Prinzivalli to anyone looking for a knowledgeable, trustworthy, and dedicated loan officer. He made a complex process feel simple, and we are so grateful to have worked with him!
All people are friendly and nice, Cindy, Angela,Jenifer....they are so nice, really let me feel this is a neighbor hood bank, easy to deal.