IL-100299850 - Our Mission is to help protect your family and save on auto insurance, home insurance renters insurance, life insurance and more in Cook, Dupage, Kane, Will and Lake County. Proudly providing insurance in Bartlett, Elgin, West Chicago, Bloomingdale, Streamwood, Carol Stream and surrounding areas. We offer Business Insurance!! We would love to protect you and your family. Call, click or stop in and say Hi!!
My insurance agent was Steve R, he contacted me shortly after I filled out an online quote. He made sure he found me the best car insurance policy available. I was really happy that he allowed me to think about the quote for a few days, and wasn't overly aggressive with making a sale. Lastly, I appreciate that he answers the phone!! Being available means a lot, Thanks Steve! and thanks State Farm, I'm happy to be a part of the family.
JB
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Zaid Siddiqui
5 days ago
5.0
Cesar Casas was great to work with! Needed a quick turnaround time on getting rental insurance and he got back to me the same day and helped me get what I needed!
SK
Sue Klaver
5 days ago
4.0
I just finished switching to State Farm. The main reason was the agent,Blair. He talked to me about switching 6 months ago,and must have ESP,because I was seriously thinking about leaving my current insurance. I remembered him because he was courteous and so patient explaining everything to me. With all the problems with customer service these days, he stands out. I would highly recommend him to prospective customers. Sue Klaver.
BT
Balakrishna T
Oct 18, 2025
5.0
It was a great pleasure and experience talking to Karry Tadros. He helped me switch from Progressive to State Farm, offered the best advice and answered all my questions patiently and lowered my rates getting me extra coverage as well. Helped me with cancelling the current plan with progressive. He has immense knowledge, detail oriented and patience to deal with customers. Never has such a nice experience with a sales man in the past. I would recommend reaching out to Karry for auto insurance.
OG
Oscar Gomez
Oct 17, 2025
5.0
I reached out to Michell Twitchell to set up my car insurance and she was great. Not only got me a good price for my car’s insurance but she also got me a good deal on my home insurance. So glad I found her and I highly recommend her and her staff
Frequently Asked Questions About Michelle Twitchell - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.