OH-1337509 Our mission is to focus on helping prepare each customer for the future, minimizing the unexpected, and listen to the needs of our customers. Michael Schanne State Farm Insurance will provide the customer with outstanding service through a friendly and knowledgeable team. Trust, integrity, and loyalty will be the foundation of the agency, as well as adapting to any changes thrown our customers’ way which may impact their insurance or financial needs. . Finally, we will embed ourselves into the community through volunteer, sponsorships, and overall presence into Middletown, Hamilton, Lebanon, West Chester, Franklin Liberty Township, Fairfield, and surrounding communities in Butler, Warren, and Hamilton Country
I worked with Grace W at this office to get my Auto and Renters Insurance. She was super professional, knowledgeable and got me an amazing plan and rate. Best part was she was incredibly human and kind which is rare these days. No robots, no pushy sales tactics. Just great person to person service. 10/10 would recommend. Big fan.
JC
Judy Cupp
Oct 15, 2025
5.0
Very good customer service, quick responses!
DJ
Daniel Johnson
Sep 26, 2025
5.0
Ian Heady did a great job getting my wife and I switched over to our new policy. He made the process simple and easy and saved us money in the process!
BS
britiesh spells
Sep 23, 2025
5.0
Ms. Bev is marvelous, she is always professional and kind.
LT
Leah Titlebaum
Sep 19, 2025
5.0
Grace was quite understanding when I wasnt able to pay our original phone call date. She flexed with me and was able to help me get set up.
Frequently Asked Questions About Michael Schanne - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.