TS
Theddus Hartley, Sr
Aug 24, 2025
I have ordered take out from this establishment on a few occasions. The last time I ordered from this location, one of the items I ordered, was french fries. When I picked up the order, the french fries actually had ketchup packets enclosed on top of the cooked french fries.
Even though, I was highly annoyed at how unsanitary this was, I didn't say anything and took the order and threw the french fries out when I got home.
Today, on August 24, 2025, at approximately 4:45pm, I arrived to pick up my new order (which included french fries).
I arrived and took all the items from the same gentleman who had served me previously (Male/Black).
I walked out to my vehicle and inspected the food and as previously, they placed the ketchup packets directly on top of the cooked french fries.
When I went back inside to discuss this issue with the same gentleman at the counter (Male/Black). He informed me that, that was their customary practice to place the ketchup packets directly on top of the cooked french fries. He stated, If I wanted it otherwise, I would have to request it that way beforehand.
We debated this issue back and forth for minutes and I find it hard to grasp why I had to explain to someone in food service why this is unsanitary and a risk to public health.
Please address this issue ASAP!
I also requested a refund for the cost of the fries, which isn't so much of an issue but, I want a refund to make sure the safety issue is addressed!