Business Details
About
Towing Service Station
Martin's Wrecker Service is located in Nashville, TN, United States and is part of the Motor Vehicle Towing Industry. Martin's Wrecker Service has 4 total employees across all of its locations and generates $380,000 in sales (USD). (Sales figure is modelled).
Location
Hours
Reviews
2.8
226 reviews
5 stars
90
4 stars
8
3 stars
10
2 stars
10
1 star
108
What are people saying?
AI-generated from customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with reports of rude and unprofessional behavior from staff.
Pricing Issues
Many customers expressed dissatisfaction with high and inconsistent pricing, often feeling overcharged for services rendered.
Professionalism
Several reviews noted a lack of professionalism among employees, including aggressive behavior and mishandling of vehicles.
Mixed Experiences
While some customers reported positive experiences with specific employees, the overall sentiment was negative, with many advising against using the service.
Communication Problems
Customers frequently mentioned issues with communication, including being hung up on and receiving incorrect information about their vehicles.
- MGMegan GoschkeNov 6, 20251.0They are deceitful and not good people. Lot lizards. No visible sign downtown as I parked. I was in apartment for literally 5 mins and come outside & this company literally had my car on the tow truck. The guy/employee stated apartment told him to do it. The manager at the apartment complex stated she did not tell him to tow vehicles. The guy/employee stated it is $100.00 to take off my tow truck? Excuse me? That is deceitful, as there was no visible sign. Put signs in the actual parking lot where people can see them. I advised the police officer of exactly what the guy/employee stated. No one is to touch my car, unless I give them permission.
- AGAndrea GoochOct 10, 20251.0Horrible customer service! Ask the lady on the phone to repeat what she has said. She said I didn’t say anything, I coughed. I said ok I thought you said something and she immediately says “and what if I did” I said ma’am let’s end this right here. Not customer friendly at all. Trying to act she big country bumpkin bad ass by phone! Use another towing company- very unprofessional. I see why the rating is 2.8.
- MAmahyar abbasiAug 15, 20251.0Disrespectful employees and drivers, You’re better off calling triple aaa
- HWHeather WilliamsAug 1, 20251.0The most unprofessional service ever.
- GSGina SpaceJul 15, 20251.0Worst experience I’ve ever had with a towing company. Jennifer Fuller’s comment down below mine is stupid. Clearly everyone’s situation is different and we all know as adults we have to pay to get our vehicles out. These people lost my keys to car and played stupid for weeks. Got hung up on by Carla who was supposed to be the manager . With clearly no managing skills at all since she couldn’t communicate properly like a real adult who is in a managing position. Strongly advise you use any other towing service except theirs and their other towing company “Baileys Towing”. It’s never about money but handling someone’s personal vehicle with professionalism and proper customer service.