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TN-976782 Located in Cleveland TN, our office strives to serve our customers evolving needs and ensure they are adequately protected. Focusing on Auto, Home, Business and Life Insurance, we want to help our customers gain a better understanding of what insurance can do for them while providing exceptional customer service. We pledge to be there to assist you through the good and the bad and strive to provide the most exceptional Insurance experience in Tennessee.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Mark Riden - State Farm Insurance Agent
4681 N Lee Hwy, Cleveland, TN
37312, United States
Hours
Reviews
5.0
983 reviews
5 stars
962
4 stars
15
3 stars1
2 stars0
1 star5
- CDChris Dills5 days ago5.0Michael was awesome to work with . Just a great experience when you are working with a knowledgeable very friendly agent who answers any and all questions I had. He gave me very good recommendations as well. Thanks a bunch Michael! You are awesome!
- APAnsley PhelpsOct 22, 20255.0Mike was a great help! He was nice, efficient and explained everything very well. Thanks for the great service!
- PEPhil EarhartOct 19, 20255.0Mike was thorough and extremely responsive and professional throughout the process of changing insurance providers. We shopped carriers for over 2 years and Mark Riden and his staff were consistent, responsive, and professional. They definitely earned our business.
- ADAmanda DavisOct 16, 20251.0I would give 0 stars if I could. My husband and I moved from Illinois at the end of March. We have a shared policy with his GMC my Cruze. In late April my Cruze was totaled and he went in to take it off the policy and instead they took the GMC off leaving us uninsured on that vehicle. He went in and they “fixed it” by creating an entirely new policy for the GMC. Later, when I got my new Spark, he went in to add it on and they again created an entirely new policy for it. He went in again to have it fixed and they combined it (finally) in June. Since June we have been paying 2 policies, with the promise of them fixing it, except we are paying 1 policy with the GMC and the Spark on it, and another policy for the Spark which is costing us over $160 extra per month. My husband has gone in countless times and keeps getting the run around. They tried to rectify the situation by giving us a $25 gift card to Olive Garden but $25 doesn’t even come close to the extra over $600 we’ve paid since June. Austin Murray hasn’t even been there any of the times that my husband has gone in or today when I called. It might be time for him to step in and fix this before he loses 2 clients.
- SSStachia SlusserOct 14, 20255.0Great location & office. Super friendly and helpful. Was able to quote me better coverage for better price. Looking forward to continuing my business with them. Michael was extremely helpful, knowledgeable and professional.
Frequently Asked Questions About Mark Riden - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.