Malone Heat & Air

4.8
1179 reviews
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About

HVAC ContractorAir Conditioning ContractorGas Line ContractorHeating Equipment Supplier
Malone Heat and Air in Mountain, GA, specializes in residential and commercial HVAC system installation, maintenance, and repair. Our team, with 75 years of combined experience, offers expert services including emergency HVAC repair, new HVAC installation, and furnace replacement in Lookout. We provide top-quality air conditioning, heating solutions, and comprehensive maintenance plans to ensure your comfort year-round. Trust our reliable HVAC services in Lookout to keep your home or business running smoothly. Contact us today for all your HVAC needs!

Location

Malone Heat & Air
2021 Watauga St, Chattanooga, TN
37404, United States

Hours

Reviews

4.8
1,179 reviews
5 stars
1,088
4 stars
31
3 stars
3
2 stars
12
1 star
45

What are people saying?

AI-generated from customer reviews

Service Quality

Most customers praised the professionalism, knowledge, and efficiency of the technicians, highlighting their ability to diagnose and resolve issues quickly.

Customer Trust

Many reviews emphasized the trustworthiness of Malone, with customers expressing confidence in their recommendations and services.

Response Time

Customers frequently noted the quick response times for service requests, often receiving same-day assistance.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences related to communication issues and dissatisfaction with service charges.

Long-Term Relationships

Several customers mentioned long-term relationships with Malone, indicating a high level of customer loyalty and satisfaction over the years.
  • RW
    Ro Wensel
    4 days ago
    4.0
    Sorry Jimmy, this is for Austin. I did not see his picture. He went above and beyond the maintenance. He cleaned out the blower and did the maintenance on the furnace. I only had one other tech who went beyond and cleaned the coils on the spring maintenance. I have been a loyal customer for over ten years. Now I would hope in the future that the techs give the service Austin did and not complete the job in less than thirty minutes which I am use to with your service!!
  • VC
    Virginia Cairns
    Oct 28, 2025
    5.0
    I have a historic home and it desperately needed updated heating and air units. Mr. Malone came out and went over all the options with me and we selected a midsized unit that would take care of my needs. They did the install two days later and I have been extremely pleased with the result. My bills were lower, too! I recommend Malone to everyone I know locally. Great company, great technicians, great service.
  • KS
    Keith Sanders
    Oct 17, 2025
    5.0
    Excellent experience, as usual. My first contact with Malone was in 1989 when they installed the entire HVAC system in my 1966 split level. They have serviced everything since. That house is now a rental property, and Malone also services the townhouse where I now live. Today, One of their technicians, Jeff, inspected the duct system of the original rental house, using a flexible scope to check deep into multiple vents on each level and also thoroughly inspected the air handler. He was efficient, professional, and patiently answered all of my annoying questions. I recommend Malone without reservation.
  • SB
    Sheila Bates
    Oct 14, 2025
    1.0
    I would not recommend this company if my life depended on it. One of their sales people giving one of my neighbors a quote left the gate open after she told them two times to close the gate because her dog runs. Of course he gets out comes over to my house Riles up my pets while I had company visiting with their pets. I had to get in the middle of all the chaos and I got bit. I called and reported this to the company and they said they would forward it to the owner and I have heard nothing from them. It is 3 minutes till 5:00 they've had 6 hours to get back in touch with me. Think twice before calling this company or referring them as they are totally irresponsible.
  • MP
    Michael Putnam
    Oct 14, 2025
    5.0
    Our Malone technician came out Friday 10/10 for maintenance. He was very helpful and even went back to check a couple other items before wrapping things up. Super nice guy and very helpful. Turns out that our old unit needs to be replaced. I was given a quote the next morning and they will be doing the new install just a few days later. I would highly recommend these guys. We’ve always gotten great service from them.