Business Details
About
Apartment Rental AgencyApartment Building
Experience the pinnacle of luxury living at Madison Plaza. Our exclusive apartments in the heart of Kent offer unparalleled sophistication, allowing you to immerse yourself in the vibrant culture of Downtown Kent. With top-tier amenities, resort-inspired services, and a prestigious address, you can enjoy urban conveniences while cherishing the peace you deserve.
Location
Hours
Reviews
4.0
129 reviews
5 stars
94
4 stars
3
3 stars
2
2 stars
4
1 star
26
What are people saying?
AI-generated from customer reviews
Management Issues
Many residents reported poor management responsiveness and unprofessional behavior, particularly from new management, leading to frustration and dissatisfaction.
Security Concerns
Numerous reviews highlighted serious security issues, including broken garage doors, thefts, and a lack of effective security measures, contributing to residents feeling unsafe.
Staff Performance
While some staff members, particularly Giovanni, received praise for their helpfulness and professionalism, overall staff performance was inconsistent, with many residents expressing dissatisfaction.
Cleanliness and Maintenance
Residents frequently noted issues with cleanliness in common areas, including pet waste and garbage, as well as maintenance delays for broken facilities.
Community Atmosphere
The community atmosphere has reportedly declined, with complaints about noise, disturbances, and a perceived increase in undesirable behavior among residents.
- KMKalza mirOct 30, 20255.0Great property and the location is perfect.
- MSMuhamad SolimanOct 17, 20254.0Great new plaza, nice management and services.
- GDG dubOct 15, 20255.0Jennifer is really helpful she made our move in process real easy and showed us around the property made us feel at home
- KKKylerOct 15, 20255.0Jen, sin, & Steve all work really hard and have amazing problems solving abilities
- SGshell GreenSep 24, 20251.0Management claims they are fixing issues left by the prior management, but in my experience they don’t seem interested in actually resolving anything. The office’s usual response is, “there’s nothing I can do,” often delivered with a dismissive tone even though before signing the lease they advertised many services as part of the contract. One major issue has been the garage doors, which have been broken for weeks. Not surprisingly, someone was able to get in and steal belongings from what was supposed to be a “secure space.” To make matters worse, the parking lot cameras don’t even work, leaving residents with no real security. Management’s response? That it’s “not their responsibility,” even though maintaining functioning garage doors, cameras, and secure spaces is exactly their responsibility. Another concern is the electric parking. It was promised at better rates and even provided at no cost for the first few weeks, but residents were suddenly hit with unreasonably high fees without any prior notice. Once again, the only response was, “there’s nothing we can do.” Even the move-in process was far from smooth, with several issues and details that had to be worked out along the way instead of being handled upfront. Overall, it feels like management says one thing to get you to sign the lease, but delivers something completely different once you move in. If you’re considering renting here, be cautious don’t rely on the promises made before signing, because once you do, the support and accountability quickly disappear.