Madewell

Reviews

• GH

  Grace Hageman

  Jan 4, 2025
  5.0
  I needed to make an exchange, but had misplaced my gift receipt. Jen at the counter was very patient and helpful while I called the gift giver to get their email for the return. Jen was able to purchase the sweater online because it wasn’t available in store. She was super helpful and kind. 10/10 for Jen
• LC

  Lauren Chalouh

  Aug 12, 2019
  5.0
  I lost a gift card so I figured to call the store to see what can be done. I gave the associate all the information off the receipt. She said she would get back to me if they were able to do anything about it. I didn’t hear back so I decided to call the store again. I started explaining to the girl what I was calling about and she said “we’ve all been briefed about this” I was in shock that they took time not only to help me out with a gift card I had misplaced but also took their time to let everyone in the store know about it in case I called when the person who was helping me originally wasn’t around....p.s they were able to cancel the old card and reissue a new one. Keep it up short hills crew ❤️Thank you
• AS

  Alexandra Stephens

  Aug 24, 2018
  5.0
  Very helpful staff and high-quality clothes.
• EK

  Eileen Keenaghan

  Dec 19, 2016
  5.0
  I had an outstanding experience at the Madewell in Short Hills Mall. A lovely girl, Christina, helped me above and beyond. She searched for a cardigan I wanted to purchase for my daughter. We were not sure what size to buy, and she was about the size of my daughter. She tried on the sweater we were trying to find but in another color, so I could judge what size to order. She was so sweet and professional. And the rest of the staff was just as friendly and helpful. Please go in and ask for Christina! She was the best customer service I have had in LONG time.