Madewell

Reviews

• EH

  Edward H

  Aug 31, 2025
  2.0
  Went to Madewell, tried stuff on, ready to pay. The cashier (Winter) asked me—dead serious—“When are you taking off the clothes you’re wearing so I can ring them up?” I. Am. Speechless. This is COS, not your store. A normal employee would ask, “Which items are you checking out?” Instead I got… whatever this was. Basic training, zero. Common sense, also zero.
• KL

  Kaitlin Lawson

  Aug 19, 2025
  5.0
  My fiancée and I came into this store late last night in a total panic trying to find me an outfit for our engagement photoshoot happening today (very last minute I know)! The sales associates couldn't have been more helpful, kind, and positive. They jumped right in and helped me find exactly what I was looking for (I had a very specific vision). It's so rare these days to get this level of customer service, and I'm so grateful for such a wonderful experience! Kudos ladies!
• KH

  Kate Haake

  Dec 27, 2024
  1.0
  I just went into the men’s section (on Dec 27 in the morning) shopping for a tall friend who wears exclusively tall sizes. We asked the shop attendant if they carry tall sizes in shirts for men and she rudely told me that “men’s sizes don’t work that way.” I later asked her for a jeans size asking for two different size. She responded curtly “what? You said three numbers.” Her overall demeanor was just rude and couldn’t be bothered with me trying to spend money in her store. I worked retail for years and couldn’t imagine treating customers like that.
• AA

  Annalisa

  Oct 27, 2018
  2.0
  I bought a bag and a pair of shoes in this shop spending a considerable amount of money. I wanted to personalize my bag adding my initials on it, but they informed me ‘they were not doing it anymore that day’. It was couple of minutes BEFORE 7 pm and they close at 8 pm, so I don’t really know what the issue was seeing plenty of employees around, but it has left me quite disappointed. Don’t leave the information out there you offer this service if it’s only limited.
• MS

  Meg Smith

  Nov 9, 2012
  5.0
  I love shopping at Madewell. Both the space and the display are gorgeous and irresistible -- simply walking through the store makes you feel good. Service is friendly and helpful and thankfully not overbearing. Changing rooms are large and plentiful. Fun, fresh styles and comfortable, affordable jeans keep me coming back for more. I just bought a new pair last week and have worn them every day since -- high praise indeed.