Business Details
About
Clothing StoreWomen's Clothing StoreShoe StoreFashion Accessories Store
Hi, we’re Madewell and we believe that good days start with great jeans. Women’s and men’s denim is at the core of the brand, and we also offer everything you want to wear with an amazing pair of jeans, from easy tees and timeless outerwear to classic footwear and must-have bags.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
4.4
43 reviews
5 stars
32
4 stars
4
3 stars
3
2 stars
1
1 star
3
- CHChristine H.Sep 28, 20251.0I was at the Madewell at Mosaic trying to return jeans that I had purchased from the Tysons Corner location, but I didn't realize they were a final sale item. The salesperson at Mosaic told me there was a sign indicating the final sale policy. I politely explained that there had been no such sign at the Tysons location and added that I wished the sales associates there had informed me. He suggested that I go to Tysons to attempt the return, and I agreed, saying, 'That's fine, and thank you.' Our entire interaction had been courteous up to that point. However, as he handed the jeans back, I smiled and said in a playful manner, 'Aww, I wish the sales clerk over at Tysons had told me.' He then became a little curt and repeated, 'Well, the sign says it,' even though I had clearly told him there was no sign at the Tysons store. I subsequently called the Tysons Madewell, and they acknowledged the mistake and told me they would accept the return. I didn't even pressure him to process the return. Why can't some people just be polite and not have a sarcastic undertone toward a nice customer?
- JSJessica SchildgeJun 29, 20255.0Will H is the BEST!! He made the shopping experience fantastic and I appreciate all his help and recommendations. Thank you, Will!
- MAM AyersFeb 12, 20245.0I was not even aware that there was a Madewell location in Fairfax. I was going to return a pair of pants I ordered online and wanted to try on a different size. One thing I was not exactly thrilled with was the lack of close parking but that’s not the stores fault. It was a nice clean store and every employee was nice and attentive which i appreciated. The store is nicely laid out and has a pretty large selection given its size. I had no trouble getting a dressing room and dressing the help w the items I was looking at. All in all, a very nice store w great customer service. I will definitely be going back. I love Madewell items, especially their purses/ backpacks etc.
- ADA DSep 3, 20195.0Great service!