Mad City Windows & Baths of Raleigh

Reviews

• SH

  Sharon Hamad

  Oct 12, 2025
  5.0
  The installers were prompt in arriving; gave explanation to any questions we had; protected our floors and cleaned up all debris. These young men displayed professionalism through out the process of installing a walk-in shower. Mad City is the business to call for your remodeling needs.
• DA

  David Adams

  Oct 4, 2025
  1.0
  I sat and listened for three hours to a guy tell me about the quality of windows he was showcasing. Hadn't had any dinner before he showed up at 6pm. It was a long drawn out sales pitch. And the quote for the one years price guarantee was not the price I was told before he stepped out to "call his boss" and get me the bottom lowest price possible. I don't see ten windows costing no thirty thousand dollars...... really 10 windows. Do they have gold inserts in them or what. Holy cow, $30,000 dollars 10 windows. Looks like another failed attempt to get my windows replaced. One star for this rating was one to many.
• TW

  THERESA WINGFIELD

  Oct 3, 2025
  5.0
  Omar is a great asset to Mad City. He is a very hard worker, knowledgeable, and keeps on timely schedule . I would recommend Omar for any job. Theresa Wingfield Thank you Mad City For my New Beautiful Bath & Window!
• EE

  EmrldTeddy007

  Sep 30, 2025
  5.0
  Management and installers were professional, helpful and did a great job on my new shower/ tub installation! Any issues or concerns were addressed immediately and resolved with positive and responsive customer care. I highly recommend this company and would use again! Very pleased! J.R. (Deputy Sheriff-- Ret.)
• VC

  Velvete Charles

  Sep 16, 2025
  1.0
  While shopping at BJ’s on September 11, 2025, I met a sales associate representing Mad City Windows & Bath. I explained that I was interested in having my shower redone. He took all my information, scheduled me an appointment for September 16, 2025, at 2:00 p.m and even put me on the phone with another representative who repeated the same questions I had just answered before confirming my appointment. Later that day, I received an email officially confirming the appointment and providing the details. Then the calls started. On Saturday, I received my first automated reminder call. On Sunday, I got at least two more automated calls, which felt excessive and became a nuisance. On Monday, September 15, I received a live call from Mad City. The caller didn’t identify herself, but told me she was confirming my appointment. I explained that I had already confirmed several times through automated calls and email. Her response was unnecessarily snarky: “Well yeah, we have to call the day before to confirm. You shouldn’t receive any more calls after this.” She then proceeded to ask me the same questions I had already answered multiple times. At that point, I ended the call. After this, I received two more automated calls. The worst part: Tuesday came, the day of my scheduled and confirmed appointment, and no one from Mad City Windows & Bath showed up. No phone call, no update, nothing. I never canceled the appointment, so being completely stood up was unprofessional and disrespectful of my time. Additionally, I received a call from Mad City on Tuesday at 2:30 p.m., well after my scheduled appointment which I answered and the person hung up on me. After reading other reviews, it seems I may have dodged a bullet. But based on my experience, I cannot recommend Mad City Windows & Bath.