MacArthur Place Hotel & Spa

Reviews

• EP

  Earl Parker

  Oct 4, 2025
  5.0
  The most quaint, beautiful, peaceful hotel in Sonoma. The spa services are fantastic. The two Christie’s are the best therapists you’ll find. Top notch experience ❤️
• JS

  joanna shofner

  Oct 2, 2025
  5.0
  What a great place. I don't even know where to begin. Driving up to this beautiful property ,handing off the car to valet, and being given complementary sparkling wine upon check in really set the theme of our stay. The staff were all very friendly and helpful. Our room was in the Burris house. The bed was super comfy, the room was decorated well and set at the perfect temperature. The bathroom floor had radiant heat . The robes are so warm and made of quality materials.Everything was so clean and welcoming. We got to have the heated pool and hot tub to ourselves during most of our stay. We ate breakfast at the Layla and dinner at the bar (Monday and Tuesday the Layla is closed for dinner but bar serves a great menu) and everything we ordered was delicious. I'm a vegetarian so I don't have high expectations anywhere I go, but the artichoke and lemon ricotta ravioli were amazing. My husband's steak was cooked perfectly and he loved it. There are nice gas fire pits located around the grounds and we really enjoyed those also. All in all, we had a wonderful time there and will definitely return.
• EE

  Erin

  Sep 30, 2025
  5.0
  Had a fantastic experience here. Staff was very friendly and prompt valet service. Rooms were lovely and clean.
• EW

  Eileen Wen

  Sep 29, 2025
  1.0
  We returned to MacArthur Place to celebrate our anniversary, since it’s where we stayed during our wedding weekend, and unfortunately the experience was disappointing. Before arriving, I emailed in advance to request early check-in if possible and mentioned we were celebrating a special occasion. At check-in, the front desk staff was curt and unwelcoming — they simply asked my name, said the room wasn’t ready, and offered nothing further. For a property of this caliber, I expected more courtesy. Calling ahead was also frustrating. Every time I phoned, I was routed to reservations (who couldn’t transfer me), which meant I had to hang up and call repeatedly until the front desk finally answered. The day of check-in coincided with a wedding, which made navigating the property with a baby and dog difficult. On top of that, the wedding catering was set up right outside our suite, and cleanup went late into the night. It was noisy and certainly not the peaceful experience we hoped for. Though this is not their fault. Most disappointing: despite paying over $1,500 for one of their top suites (booked through Chase with benefits), there was nothing to make the stay feel special — no note, no amenity, not even a simple acknowledgment of our anniversary. For a hotel that positions itself as luxury, that lack of attention really stood out. Adding to this, the hotel advertises a text service for convenience. I texted ahead to place a room service order so I could time it around feeding my baby — but never received a response. Clearly the message went through, because the following day they texted me asking for my credit card information (since I had booked with Chase and they didn’t have one on file, another mess up). This lack of coordination and training defeats the purpose of the service and added unnecessary stress. To make matters worse, at checkout we were incorrectly charged for breakfast that was supposed to be included. When I questioned it, the staff gave me attitude, even suggesting we had two breakfasts when we only stayed one night. Only after I pushed for a detailed bill did they figure out their error. There wasn’t even a basic “How was your stay?” as we checked out. I’ve stayed at other properties in Sonoma and Napa that deliver much warmer, more thoughtful service at this price point. Sadly, MacArthur Place just isn’t at that level. If you want to charge luxury prices, you need to provide a true luxury experience. We won’t be returning, which sucks because I always tell my friends how lowly of a hotel it is, but there is no way I can recommend it anymore.
• SH

  saman hong

  Sep 28, 2025
  1.0
  We couldn’t sleep all night terrible !!!!! because of We could hear every conversations from next room The way they build ithe building? or ,,? So noisy all night you could hear from outside noisy too we have called many times to front desk till 1;00 am but ,front desk couldn’t do it so we said ,we will call police And finally little calm but still on and on,,, what a terrible night !! Hotel walls are too thin ? Or what? Never come back this hotel again never recommend