M Social Hotel New York Downtown (formerly Millennium Downtown New York)

Reviews

• JC

  Jordany Corinto

  3 days ago
  3.0
  Passamos um fim de semana neste hotel e, de modo geral, a experiência foi muito boa. A localização é simplesmente perfeita, próxima a diversas atrações e com fácil acesso a restaurantes, lojas e transporte. O check-in é realizado no terceiro andar. No primeiro, há um restaurante amplo, que funciona em todas as refeições, incluindo jantares com drinks e música ao vivo — embora não tenhamos utilizado, o ambiente parecia bastante agradável. O quarto é espaçoso e bem organizado, com uma cama king size extremamente confortável, roupas de cama e banho limpas e trocadas diariamente. No entanto, havia um odor de cigarro perceptível no ambiente, o que causou certo desconforto. O chuveiro possui ótima pressão de água, proporcionando um banho agradável. Há também frigobar e TV no ambiente; contudo, a TV deixa a desejar, pois dispõe de poucos canais, não permite conexão com o celular nem acesso a serviços de streaming, ponto que poderia ser aprimorado. Ficamos hospedados no 37º andar (final 9) e a vista é simplesmente incrível, contemplando um dos memoriais das antigas Torres Gêmeas e a entrada do shopping subterrâneo. Por outro lado, há alguns pontos importantes que o hotel precisa melhorar: • É cobrado um depósito caução de 125 dólares por dia, porém essa informação não é informada claramente no momento da reserva; • O hotel não aceita pagamento em dinheiro, o que também não foi comunicado previamente, nos obrigando a procurar um caixa eletrônico para saque. Apesar desses inconvenientes, o hotel oferece ótimo conforto e localização privilegiada, valendo a estadia, desde que o hóspede esteja ciente das políticas de pagamento e caução.
• PC

  Patrick Cool

  6 days ago
  1.0
  STAY WAY!! Seeing other reviews inspired me to write this one. MSocial charges for services not provided and REFUSES to refund you. The hotel is also poorly renovated with mold in the shower, bad caulking work and poor workmanship, really just lipstick on a pig. FULL STORY: I booked this hotel, showed up and they had cancelled on me because of a "credit card issue" and told me they were now full. To start, that's terrible to do that. I had a confirmation but they refused to accept it. I did not arrive late, why not let me provide another card. Regardless, despite saying they had no rooms, Hotels.com showed otherwise (I should have been wiser at this point). I booked through the app, checked in, got to my room (see videos) and that was the experience in the room.. a horrible repeating hammering/drilling sound maybe from HVAC but it continued when I turned that OFF. I returned to front desk who said they'd send maintenance and refund my money if it couldn't fixed. I returned to my room, waited over an hour, nothing. I struggled to find another hotel that was available but found the Hilton. I returned to the front desk, who called a manager then said maintenance was still coming but didn't know they where they were or when or if they could repair whatever the sound was. I requested a refund and first said they couldn't because I was OCCUPYING the room 🤦‍♂️then because Hotels.com had to issue it. I contacted hotels.com who said they would contact the manager by phone to help resolve the dispute. The manager made no attempt to be available for the call hotels.com was making and then the manager said she didn't have authority to issue a refund (then you're not a manager) and that only a director had the authority (next day). Despite showing the videos of what the condition of the room was and them refusing to come to see for themselves, it's past 11 at night, I'm now exhausted arguing (VERY civilly I should add despite being actively screwed by the hotel), hotels.com said they would continue contacting the hotel the next day, which they did and M Social refused to issue the refund. So I'm now I'm disputing with my credit card. Wish me luck.
• KF

  Kylee Fields

  Oct 24, 2025
  1.0
  I was a tourist to NY on a business trip, and had never been to NY before. My company booked rooms for us at the M social below is my review: 1st- when using the Lyft app to pick us up from the airport to take us to the hotel M Social does not come up for a downtown location, so Lyft brought us to times square. I spent 2 hrs in traffic going to the wrong hotel and didn't know (how am I supposed to know there are 2?). We get to times square and they tell us we need to be downtown. We finally get to the downtown location and are staying in the lobby with our luggage at the desk and there is no one there. Finally someone asked what we needed and I said we needed to check into the hotel and they said it was on the 3rd floor like I was supposed to know this information. Elevators were down to just 1 we waited 45 mins for the elevator. We get to the 3rd floor and there's 2 people in front of us at the desk, with only 1 person working. 1 hr later it was our turn but they said that the room wasn't paid for by the company even though we had confirmation that this was paid for. They had me charge the room to my own card roughly $1600 for 3 nights. I got up to the room and noticed they charged me for an "optional donation" which i was never informed about or given the option. There is no resturant. They have a very small bar its like a little rolling cart, it was about $30 for a shot of tequila (which was needed after the day we had). We get to the room, and the view was nice and the bed was comfortable, however we were supposed to have a king sized bed and it was definitely a queen. There was hair in the bathtub, no bath matts, no bags in trash cans, and no microwave and the absolute smallest mini fridge that would maybe fit 3 bottled waters. My bf slipped in the tub and hit his head on the bathroom counter on night 2. The building is still under renovation and you can hear drilling/ construction going on, not relaxing or peaceful at all. The elevators were a huge issue with someone being stuck inside the elevator for about 4 hours and very long wait times. The Monday we stayed the fire alarms were going off for a few hours and they announced on the loud speaker waking people up they were doing testing but didn't provide notice. I am a recent house fire survivor and being woken up by the sound of a fire alarm caused me to have a panic attack. The 1st floor is where the resturant is supposed to be when they open and they have tables and chairs.... but signs that you are not allowed to sit down. After walking around NYC all day and my feet hurting I had to stand while I was waiting for my coworkers to come down to meet them for dinner. The hotel/ room was in no way luxury even though 3 nights cost more than my monthly rent. Really the only good thing about this hotel was the location as it was less than a block away from our office building. Would not recommend anyone to stay here and will not return to this hotel, there are much better ones out there. They told one of my coworkers they needed to charge her about $400 for incidental but they charged her about $1700 and when my boss checked in, they didn't even have his room ready. It was literally one thing after another. Had this not been a work trip, and I was actually paying for this myself I wouldn't have even stayed past 1 night, I would have went elsewhere.
• SG

  Stephen Gannon

  Oct 22, 2025
  4.0
  Great Location and Solid Stay Overall The location is fantastic—so many subway stations nearby that make getting around super easy. The view we had of the North Tower Pool is surreal and definitely a highlight. The room itself was a bit small, but probably standard for NYC. The bathroom was a decent size, though. Beds and pillows were comfortable, and we had no issues sleeping. The water was extremely hot, which was great, though the water pressure was just okay—but still did the job. The shower head hose leaked and soaked the floor, which was a bit of a hassle. Our AC ran nonstop and never dropped below 70°F during our stay. We did have four people in the room using hair dryers and straighteners frequently, so that may have played a role. We did have some elevator issues; not everyday but enough to be an inconvenience and cause you to rethink your coming and going. The doors would sometimes close halfway, reopen 3–5 times, then finally shut and change floors. One person in our group tried to stop the door, and it closed on their forearm and started moving—thankfully, they were able to pull their arm out in time. Over our five-night stay, we had several instances where we waited 15+ minutes just to go up or down. Overall, we loved the hotel more for its location—easy access to transportation, easy access to outside food, and things to do. We felt safe around the hotel and appreciated the great price. This hotel will definitely be on top of our list when we return to New York!
• MA

  Miss Adventure

  Oct 13, 2025
  3.0
  I recently stayed at M Social and walked away with a very mixed impression. While the location and views were top-notch, there were several service and operational issues that made the stay less enjoyable. Pros: • Breathtaking Views: I stayed on the 54th floor, corner room, and the views were simply stunning — with clear sights of both the Manhattan and Brooklyn Bridges. Easily one of the highlights of the trip. • Prime Location: You really can’t beat the location. Just a 2-minute walk to the World Trade Center and 5 minutes to Wall Street. Perfect for both tourists and business travelers. • Convenient Luggage Storage: After checking out, we were able to leave our luggage securely at the hotel, which made the rest of our day much more manageable. Cons: • Unusual Check-In Setup: Check-in is located on the third floor, which was unexpected and a bit confusing compared to most hotels. • No Direct Staff Contact: When you call the front desk or housekeeping, you’re met with an automated system — there’s no way to speak to a real person directly, which is frustrating when you need help. • Poor Service Response: I requested fresh towels at 10 p.m., but never received them. I had to call again early the next morning to finally get them delivered. • Elevator Nightmare: Only one elevator was working for guests staying between the 20th and 55th floors. This meant long waits, crowded rides, and people packed in like sardines. To make matters worse, the elevator doors often wouldn’t close unless someone repeatedly pressed the button, and it could take up to 10 minutes just to get to the ground floor. • Lack of Staff at Night: There were a few security guards in the lobby, but no housekeeping staff available during nighttime hours, which made it hard to get even basic amenities.