Food Quality
While many customers praised the food, particularly the oxtail and jerk wings, there were several complaints about portion sizes, flavor inconsistencies, and high prices.
Service Experience
Customer service received mixed reviews; some praised attentive staff like Hassan and Simone, while others reported poor service, long wait times, and unprofessional behavior from certain staff members.
Atmosphere
The atmosphere was frequently described as lively and enjoyable, with great music and decor, making it a popular spot for social gatherings.
Pricing Concerns
Several reviews highlighted issues with pricing, noting that some items were considered overpriced for the quality and portion sizes offered.
Customer Loyalty
Despite some negative experiences, many customers expressed a desire to return, often citing specific staff members who provided exceptional service.