lululemon

Reviews

• IN

  Iris Ng

  Oct 11, 2025
  1.0
  As there were no stocks, my husband ordered and paid for 3 pants on 6 Oct. We were informed by the sales girl that the 3 pants will be delivered to this store on 9 Oct. On 9 Oct, we dropped by the store at around 19:30 to pick up the pants and was told that the stocks had yet to arrive. We asked for refund of the moneys paid for the 3 pants because we were leaving Montreal the next day’s (10 Oct) morning. One of the sales girl (Rachel) said that they were unable to refund because the stocks have yet to arrive. She also said that there was a choice of eGift card instead of refund, but they would still need the stocks to arrive at the store, then they can issue the eGift card. So we asked the sales girl to issue us the eGift card upon stocks arrival. We left the store at 20:00 and left Montreal the next day (10 Oct). We were thankful to Rachel who explained the process to us. To date (11 Oct), we have yet to receive the eGift card. We are very disappointed with Lululemon. I will update again if we manage to get the eGift card or full refund for the 3 pants. As of 15 Oct, we have yet to receive the eGift card or full refund. Finally got full refund on 16 Oct.
• FG

  fany garceau

  Oct 9, 2025
  5.0
  Lululemon stuff!
• LL

  Lae

  Aug 30, 2025
  1.0
  J’ai commandé un sac à 150$ et ils ont laissé mon paquet devant ma porte (j’habite en plein centre-ville) alors que je n’étais pas chez moi.
• GC

  Guillaume C.

  Aug 28, 2025
  5.0
  Ramassage express super efficace
• FF

  Fatima Fazeli

  Aug 26, 2025
  5.0
  Had a very pleasant experience yesterday. All members of staff were kind and professional and helped us a lot. And for those who don’t speak French, no worries, they all spoke perfect English! 😄 Based on the other comments, I can only assumed they handled the customer service issues. Would go there again any time!