lululemon

Reviews

• LT

  Laura Tedham

  Sep 26, 2025
  1.0
  Seems I’m not the only one who feels this way about this location. As a previous employee of the company & a huge fan of the brand, I’m embarrassed this is who works at this store. Specifically the blonde woman working the till this morning. You could just tell she was ready to say no before I even asked anything. I was unaware they changed their quality promise a few years ago, and brought a couple pairs of aligns in that were obviously pilled. The woman at the till seemed like she took real joy in telling me they “were actually in really good condition” (like what? I know what pieces have held up and these are not them) and that they changed their “policy”. I seem to remember not being allowed to hide behind “policies” when I worked for the company. Not only that, but just be nicer. She could have said it in so many different ways. I live 2 mins from this location & I’ll be driving to Langley from now on.
• AS

  Ashlee Smith

  Jul 20, 2025
  1.0
  Id like to give 5 stars to the two sales associates that assisted me while shopping and during check out (red haired gal and black gal, both were so lovely and welcoming) the 1 star is for the girl working at the back at the change rooms, she wouldn’t look up from her phone when I asked her questions. Could not be bothered and was very dismissive.
• PE

  Penny Chua Easterbrook

  Feb 15, 2022
  5.0
  I had a wonderful experience at Lululemon at Morgan Crossing. I had a scuba hoodie that was purchased about 2 years ago and the seams along the sleeves and zipper were starting to come apart and even developed a couple of holes. When I learned that Lululemon had a quality promise, I was hesitant to take it to the store in case this was normal wear and tear. Luckily I did, because when I spoke with the cashier, she was super nice and showed me the hoodies they had in stock and allowed me to try them on in the change room. I got the same colour hoodie and when I brought it up to the till, it was another cashier, but he knew about my previous hoodie and rung up the new one with no issues. He explained how they stand behind their products and want their customers to be satisfied. At no point did they make me feel bad for exchanging my hoodie. I was very happy with how I was treated and wanted to recognize them. Thanks so much Lululemon employees! :)