lululemon

Reviews

• VB

  Vanessa B

  6 days ago
  1.0
  I recently had a super unpleasant experience which I am disappointed to share was with an educator on Wednesday 8/20 around 11:30am with the girl working fits. As a former employee and long time customer of lululemon, I have always had positive experiences with both the brand and in store visits until today. I walked in to get some items hemmed, 3 pants all with the same inseam. I let the girl know I just needed 3.5” inches hemmed as I had tried them on at home to make the process more efficient. She then proceeded to question me on the items I had already purchased with an extremely rude tone asking if they were the short version, which I was unsure how that was relevant since I already owned the items and knew that were too long hence why I was bringing them into hem and knew how much I needed removed… I mentioned to her that I didn’t see a shorter version online when I purchased them and pulled up the app asking her to show me since she felt the need to question me on something that frankly wasn’t relevant to the situation. They were not online as she claimed so I was confused on why she brought it up, and later was confirmed by another employee that the swift mid rise pants only came in regular and tall lengths. My note to the Brea store would be to reevaluate how educators are approaching conversations and most importantly the tone of delivery/body language when speaking with guests. Acting like you’re better than a customer and speaking down to them with a condescending attitude leaves a lasting impression on their interaction with that employee who is a reflection of that store and team. This really put both a damper on my day and has led me to rethink my brand loyalty to lululemon. I will definitely not be supporting the Brea store again, looking forward to visiting the other OC lululemon’s in the future.
• HS

  Hyung Lee (sky007)

  Jul 29, 2025
  5.0
  I would like to return some trousers. Because the size is different from the Tag size.
• AA

  Account Account

  Jul 25, 2025
  1.0
  You are absolutely ridiculous for suing costco. You didn't invent sports wear.
• TM

  Tricia Montgomery

  Jun 4, 2025
  5.0
  🌟🌟🌟🌟🌟 Best Birthday Experience at Lululemon – Brea Mall I had the BEST experience today at the Lululemon store in the Brea Mall! It was my birthday, and from the moment I walked in, I was greeted with the usual kindness — but today it felt extra special. A sales associate named Leslie went above and beyond to make me feel celebrated. She was not only incredibly helpful and knowledgeable, but also so thoughtful. Her positive attitude and attention to detail truly made my day. It’s rare to find customer service that feels this personal. I always love shopping at this location because the entire team is friendly and professional, but Leslie really stood out and made my birthday shopping trip memorable. Thank you, Leslie and the Brea Lululemon team — I left with a smile (and some new favorites)!
• JL

  Julie Lin

  Jun 1, 2025
  5.0
  Small lulu inside the mall. Leslie is amazing!