lululemon

Reviews

• BP

  Bryanne Potoski

  Oct 7, 2025
  1.0
  Service here is WEIRD, we had an unsavory encounter with a store employee who was the least helpful in our interaction. She felt the need to patronize my husband and I when we asked about the first responders discount. I recently learned about it when chatting with a friend whose sister is an EMT. I came in to buy a pair of shorts and she said he is unable to purchase gifts for friends. GIRL, IM HIS WIFE. And proceeded to tell us it was an abuse of the discount of “15%” and that Lulu would revoke the discount. We said. Okay, great and left.
• CH

  Christine Hynes

  Jun 29, 2025
  1.0
  My husband and I went into the whalers village location today and made a purchase. The guy who checked us out said they were running low on bags and that we had to carry our purchase. My husband went back inside since we wanted to walk around and politely asked for a bag. He grabbed a large bag, then decided he wasn’t going to give him one because they were running low. He told us to go buy something at the ABC store if we wanted a bag. I saw plenty of people walking around with a big bag. I’m a PAYING customer and you’re refusing to give me one bag, ridiculous. We will never be back at this location due to their non existent customer service.
• JB

  Jason Bezerra

  May 16, 2025
  4.0
  Good selection with Maui exclusive items.
• RS

  Roger S

  May 10, 2025
  1.0
  Disappointed by the Service at Lululemon Whalers Village and Shops at Wailea I don’t usually leave negative reviews, but I feel compelled to share this experience in hopes it leads to improvement. My wife purchased a Maui-printed sweatshirt from one of the Lululemon locations here. Unfortunately, the medium was too small, and I’ve been trying to exchange it for a large. Over the past several days, I’ve called both the Whalers Village and Shops at Wailea stores multiple times, only to be told that inventory is random and that I should keep checking in person. I’ve spent the last three days driving back and forth between the two stores—an extremely frustrating experience on what’s supposed to be a relaxing vacation. On Friday, the Wailea store confirmed they had the sweatshirt I needed in the back room, but couldn’t access it because the air conditioning was down. When I returned at 7 PM, I was again told they couldn’t help me and to call back the next morning. I’ve tried several times since, but no one is answering the phone. This entire situation could have been solved so easily with a bit of effort or follow-through from the staff. It’s disappointing to end my trip on this note and even more frustrating to feel like my time and effort were dismissed. I hope the district manager sees this and takes action to improve the customer experience.