lululemon

Reviews

• ER

  erin richardson

  Aug 11, 2025
  1.0
  I work in retail myself and was wildly disappointed in the kind of employees in the store, barely said a word, did not say hello, did not ask if they could help, were unkind, and unfriendly especially when she told me they don’t make the leggings I asked about and had seen in store (NOT ON MARKDOWN) the previous week (august 2nd or 3rd) and didn’t try to help me find an alternative and just turned around and ignored me more. I already had a difficult time buying from lulu as I had never had a good experience in the store but after today i will actually never buy lulu again. i’m disgusted by this middle school behavior from adults and you as a business should be disappointed in yourselves for allowing your employees to make customers feel so uncomfortable that they leave crying.
• EF

  Esther Fung

  Aug 6, 2025
  5.0
  I went in to exchange a product someone else had gifted me, and Robyn was so helpful with the process. She explained all my options, helped me with sizing, and made my experience so easy and enjoyable. Thanks for making the errand such a breeze, Robyn!
• SP

  Sanjay Patro

  Aug 3, 2025
  3.0
  Not many choices in store. Also not all Sizes available in store … online buying is better
• RR

  rungiee

  Aug 2, 2025
  1.0
  I tried to make an even exchange but they won’t allow it. I’d used new member discount to purchase a full price item. The manager said I would owe the difference in price —essentially what I’d saved with the new member discounts. I called the company for clarifications. I was told the store should have honored the even exchange!!
• KS

  Kim Simons

  May 1, 2022
  2.0
  I love this brand, but don’t plan to give them more of my business after experiencing such a lack of flexibility from them with regards to a simple return. Tried to return an unworn $68 shirt with tags still on, and they absolutely would not do it, no return no store credit, nothing. I’m genuinely surprised that a company like that has such a poor customer service policy. The person who “helped” me was very unpleasant, and sulky.