lululemon

Reviews

• KK

  Kyle Kraemer

  Oct 8, 2025
  5.0
  Bryan was very kind and helpful while I was exchanging some pants for a size down.
• SM

  Sunshine Maracle

  Oct 4, 2025
  1.0
  I wanted to share my recent experience at your store involving an associate named Sophia. I was attempting to return a backpack that I hadn’t used, but after realizing it didn’t have a luggage handle as I expected, I decided to exchange it for something else—potentially even a higher-priced item. Unfortunately, Sophia’s response was extremely rude and confrontational. I explained that the tags had been accidentally thrown away but that the item was in perfect condition. Despite being a frequent Lululemon customer who rarely makes returns, I was treated dismissively. Her tone and attitude were unprofessional and left me feeling quite uncomfortable. I’ve always appreciated the quality of both Lululemon’s products and service, so this interaction was especially disappointing. I hope this feedback helps ensure that future customers are treated with more respect and understanding. I will not be returning to that particular location after this experience.
• SK

  Sophia Kyle

  Oct 1, 2025
  1.0
  I had heard stories about Lululemon and racist incidents, but this time I personally experienced it in a big way. First of all, I get Lululemon credits from Amex cards—I have three of them. I asked the Caucasian black hair cashier if I could use three credit cards to pay, and she refused. I asked her why, since the Lululemon store at Fashion Show Mall had done it for me before. She just kept repeating that “the system doesn’t allow it.” I asked if this was only at the Henderson location or if it was the same nationwide. She said it was nationwide. I told her we literally used three different cards last month at another store, so why couldn’t we here? She still refused and would not proceed with the payment. I wanted to believe she wasn’t being discriminatory, but then I saw how she packed my items. Look at the picture—she folded ten times just to stuff into one mini bag. This is blatant discrimination against Asians!!!
• JB

  J B

  Jun 27, 2025
  5.0
  Brian was very friendly and helpful in resolving an issue I had with an order.
• PS

  Patti S

  May 13, 2025
  1.0
  Needed one item that would have taken one minute to purchase . I got there 5 min before closing and doors were already locked! Ugh