lululemon

Reviews

• BB

  Bob Berkeley

  Sep 20, 2025
  3.0
  It’s lulu, you know the product, it’s the staff in here that are unpredictable. One was so friendly and helpful, and another looked right at me trying to ask a question and just walked away. If you know what you want/need, it’s fine, but if you have questions, go to the one in Park Meadows, better staff.
• RK

  Rachel K

  Aug 19, 2025
  4.0
  Sales floor people want to aggressively help, but then are happy to tell you to just order something yourself online 🤣 in the past, at other locations, they would help you order the item as part of checkout. Update: went back again recently and had a really good experience. They helped me make the online orders I needed and were proactive with helping in the fitting room.
• BT

  Bryan Tran

  Aug 14, 2025
  5.0
  Able to get what I want, Tess was very helpful.
• SS

  Suzy S

  Jul 25, 2025
  5.0
  Tess Spalty was AMAZING.
• GG

  GV

  Jul 14, 2025
  1.0
  I’m incredibly frustrated with my experience at this Lululemon store. I bought two pairs of shorts for ninety-seven dollars each, size thirty-one, which I wear in all my other shorts. I assumed they’d fit and removed the tags at home. Weeks later, when I went to wear them, I was shocked to find Lululemon’s size thirty-one was too small. When I called, the staff said to bring them in to check for an exchange despite the missing tags. At the store, the store manager refused to exchange them because it was a sizing issue, not a defect. Their initial offer was a five-dollar coupon per short through their recycling program, which is insulting. After I pushed back, the manager offered twenty-five dollars store credit per short. That’s unacceptable for brand-new, unworn items costing nearly a hundred each! I expected better customer service from Lululemon.