lululemon

Reviews

• GS

  GuangPan Sang

  Jul 22, 2025
  1.0
  I had a very disappointing experience at the Carlsbad store this morning. The staff member I encountered was extremely rude and dismissive. Additionally, after purchasing a dress, I was told I would need to pay an extra $10 for a price difference, which I found unreasonable. When I asked if the dress could be repaired, I was told that there was no such service available. This experience was very frustrating, and I hope the store can improve their customer service in the future.
• MN

  Michael Napal

  Mar 15, 2019
  2.0
  As much as I like their product line and employees at other stores, I must express my strong disatisfaction with this store and the cashier that assisted me. Came up to the register to pay for 3 items, no one in line. As she started to help me, another person asked her a question and eventhough other employees were nearby, she told me to wait a moment while she began researching the item the other patron had inquired about. Once she got back to my transaction, I asked her if she had a $50 bill in the register, since I did not wanted to end up with a bunch of change. As I started to hand her the money I asked her if she would be so kind as to verify if she had the $50 bill, so i would know if to give her $300 or $310 for the $252 purchase. She said she would know if she had it once she open the drawer, but would or could not open the drawer until I gave her all the money...???? I handed her the $310 and she opened the drawer. She handed me a stack of change and said thank you and started to walk away. I asked she had a $50 as I requested and she said that obviously she did not. I decided to overlooked her sarcasm and asked if during their training they been taught to count the money out when returning it to the client? She said she usually does but she did not this time and that usually she is not criticized on her performance... I told her that in consideration of my experience with her, criticism was in order, then I turned around and walked out of the store. I almost returned all items purchased, but as I said at the beginning.... love their product.
• JA

  Jonathan Awad

  Nov 20, 2015
  4.0
  Great products but overpriced.