lululemon

3.9
131 reviews

About

Sportswear StoreWomen's Clothing StoreMen's Clothing StoreEvent VenueCafeFitness Classes
A community focused store that offers athletic wear & accessories, an in-store studio, healthy cafe and a space to gather for events and experiences. Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Cash onlyNot available
  • Curbside pickupNot available

Location

lululemon
208 Newbury Street, Boston, MA
02116, United States

Hours

Reviews

3.9
131 reviews
5 stars
78
4 stars
15
3 stars
8
2 stars
4
1 star
26
  • NK
    Nichole Keyes
    Oct 23, 2025
    5.0
    I'm not really a Lululemon girl. It was my birthday and I decided to splurge. The ENTIRE staff there made me feel so seen. I mentioned at the dressing room that I'd never been in a Lululemon store before and that it was my birthday and she must have shared with the staff privately with each other on the walkies and got me a birthday card and brought it to me while I was shopping they helped me pick out the cutest outfit and gifted me something for my birthday it was an experience that I'll remember for a lifetime in a period of my life where I have struggeld to be viewed and take up space. When I'm in town on Newbury Street I will never not stop in and buy something and say hello to the beautiful women that operate it.
  • LY
    Lim Yohan
    Oct 20, 2025
    5.0
    Okay lulu is great I think we can all agree on this. My pants recently were ripped off my legs when my bike chain broke. The pair I bought online was too long so I was able to get it to this store and get it hemmed. If you have an Amex platinum card make sure to take advantage of your $75 credit each quarter or use it to buy your partner a nice gift 🎁. Thanks!
  • AC
    Allie Conwell
    Sep 9, 2025
    1.0
    I shop this store a lot but my experience today was unlike anything else. I walked in and three associates were sitting on the tables/drawers and unwilling to help. I was struggling to find my size and at no point did anyone greet me or offer to help. After I walked in, they did greet a few other customers at bare minimum. I had an exchange with me and was wearing all lulu so I’m fully understanding the snub and lack of help. I was looking for run shorts and unable to find my size, I did try waving down one of the girls seated on the drawer with no success. I ultimately completed my exchange but nothing fit properly and I’ll need to go back - to prudential this time. Overall very unwelcoming and the most unpleasant experience I’ve had after shopping this store for years.
  • HH
    heyitsmeCherease
    Aug 5, 2025
    1.0
    I’m extremely disappointed in how Lululemon handled my recent customer service issue. I purchased a pair of Align leggings in 2021 under their original lifetime quality guarantee, which was a key reason for my purchase. The leggings are now falling apart β€” with seam issues and heavy pilling β€” despite being properly cared for. When I reached out, Lululemon refused to honor the original warranty, citing their updated 1-year policy (which I was never notified about). I asked for documentation proving I had been informed, and instead of answering, they told me they would no longer respond. I escalated my concern, but never received a response. It’s unacceptable to retroactively change a warranty without informing customers, then ignore reasonable questions. As a loyal customer of 8+ years, I’m incredibly disappointed by the lack of accountability and professionalism. I expected better.
  • JL
    Jing Luo
    Jul 8, 2025
    1.0
    Employee is rude. πŸ™„πŸ™„πŸ™„πŸ™„