lululemon

Reviews

• NK

  Natalya Kuznetsova

  Sep 26, 2025
  1.0
  The worst customer service I have encountered in retail sales. Initially, I had called their general number looking for an answer. The first "customer service" person hung up on me. The second one forwarded my call to the Chestnut Hill store. Since then, I must have called the store at least 5 times and couldn't get anyone to answer the call. Considering how fierce the competition is in athleisure retail space, I am surprised how poor Lulu's customer service is. Alo is half a block away, and Athleta is across the street. Both companies' customer service departments are far superior, while the merchandise is of comparable quality and prices are similar.
• SA

  Stephen Allison

  Aug 25, 2025
  5.0
  The absolute best, most comfortable, and stylish workout wear.
• SS

  Serena

  Aug 21, 2025
  5.0
  Jodie was fantastic! She was so patient while helping me and other customers and she provided excellent customer service throughout! She kindly assisted me with dropping off times for hemming and repair, treating me with genuine kindness and respect. I truly appreciated her help!
• DB

  Daniel Bennett

  Apr 23, 2025
  5.0
  Emma was really nice and accommodating. Excellent service. Only complaint is that the gear here is REALLY expensive, so glad I won a $200 gift card at a rowing competition. If I end up really liking what I got then I'll end up coming back for more stuff here and there. That being said, the shorts and shirts I got are quite comfy from what I tried in the store.
• JO

  Julia O'Donnell

  Mar 16, 2019
  5.0
  The associates were really helpful and friendly