Lovesac

Reviews

• DD

  Danni

  Sep 17, 2025
  2.0
  We purchased the Sactional in Terracotta Rained Chenille, and the experience has been frustrating. The fabric is very stiff, which made putting on the covers extremely difficult. Building just four sections took us more than six hours—not because we didn’t understand the process, but because the covers were nearly impossible to fit. The side-angled pieces were the worst, and it felt like either the covers were cut too small or the couch pieces weren’t made consistently. Removing the blue bars during assembly was also a huge challenge. I couldn’t do it at all, and my husband barely managed—it would be especially difficult for someone smaller in stature. The back cushions were inconsistent: some fluffed up nicely, while others remained flat and looked smaller even after two days. One side-angle piece was so misaligned that we couldn’t get the cover on at all. And we still are not done building the couch. We had to wait for the rest of the couch to arrive. It is very disappointing there is not an option to have the couch built for us, and 50+ huge boxes removed! Not many people have a trailer to hall away that many boxes! It should also be free considering the cost of the couch. Another major downside is the return policy. If you want to return any part of the couch—or the whole thing—you have to pay shipping on each individual box, which adds up fast. For the high price of this couch, I expected a much better experience. I would never attempt to remove and wash or change the covers again, despite the company’s claim of versatility, because the fabric is too stiff to manage. I can imagine this type of material shrinking as well! Overall, I’m disappointed and wouldn’t recommend this fabric or the product
• DP

  Daniel Perry

  Sep 16, 2025
  1.0
  Paying five times premium for a couch and having to build it and deal with 25 boxes is crazy. 7 hours to build. 2 hours to unpack 1.5 hours to break down boxes. A U-Haul van rental to get to boxes to the dump. 30 min to load box by into the recycle container. 2 days off work to manage the project that has deliveries spread out across 3 days. Worst idea ever!
• SB

  Steven Blackhurst

  Jul 27, 2023
  5.0
  Fantastic customer service!!!
• SR

  Shyann Rodgers

  Oct 30, 2022
  3.0
  The employees here are the great! They are patient and kind and take the time to help you pick out your furniture. My issue was the financing. They have this zero percentage financing which is great when you’re spending 15k. However you apply for it and are only approved for close to nothing. I would be more understanding of this if we didn’t have high credit scores and no debt. So this location I would give a 5 star the companies financing they offer is a 1.
• MA

  Mileibi Alvarez-Leon

  Oct 11, 2022
  5.0
  Jowad! Thank you for being so kind and explaining everything twice, you rock!! And Bailey too, thank you for being so sweet and patient, even when we changed our entire order last minute. You guys made the experience so easy and convenient for us, we appreciate all your hard work. Can’t wait to get our new favorite couch. Stay awesome 👏