Lovesac

Reviews

• MS

  Michael Spencer

  Jul 2, 2023
  5.0
  Julie, is an outstanding sales person, very knowledgeable, helpful and professional. Definitely an asset to Lovesac.
• GM

  Guy Mitchell

  Jun 3, 2023
  1.0
  When you pay $7K for a couch, you expect not only great quality products but amazing customer service and for things to work out alot smoother than what we've experienced. We ordered our couch on a Sunday in April and were told it would ready in a matter of days by Zachery (our salesman). Then we called on Monday to change a few different options (nothing major - just changing some of the seat cushions to storage bins capability). Then we were told - your first order has been backordered... 6-8 weeks. No reason given why we weren't told that to begin with. From here, I just kept thinking ... they just cared about the sale and didn't give us the correct information on purpose or they never checked to make sure the color we wanted was in stock. Either way, a big miss. We then are told the items we changed out (two storage cushions) are being shipped to our house immediately because they aren't backordered. I say - no - please send the order all at once... I don't want to store items while we wait for a new couch, we don't have the space in our small home. They can't stop the order so I'm instructed to refuse service from FedEx and assured by the manager of the store that it will ALL ship at once to us. Fast forward to last Friday (5/31) when we received the initial backordered order. Guess what... shocker... they didn't send the complete order. We call on Saturday at 11AM to get information. They have none. All they can say is the "2nd" order "appears" to have been released by their warehouse but there's no tracking number or no information they can provide on timing... Last thing, once we started putting together the couch - we also determined the dimensions given by our salesman - Zachery - were off by almost a foot. That's materially off. The key take away is that even if you have an amazing tangible product, your service and your staff / management are substandard. For that reason alone, I would NOT recommend buying an expensive couch from this company... or at the very least, this location. I should have canceled our order initially but my wife really loves the modularity of the couch and so far - with what we've received - we're happy with it. Again, our experience felt akin to buying a Mercedes and getting Kia service.
• KA

  kelly anderson

  Mar 16, 2023
  5.0
  Build quality is great. Ingenious design system and when pieces are put together the section is very sturdy. I was put off by the price a little but with a 60 day return policy, I decided to take a chance. The piece come via FedEx in individual boxes with the cushion, back pillow, cover, and connectors all packed neatly inside. Before you purchase there are a couple things I would suggest: 1. sign up for sale alerts. If you are not in a hurry then wait for the best sale. I pulled the trigger on their 4 day flash sale for presidents day which was a 25% off sale. The best I saw in watching them for the previous 6+ months. 2. visit a showroom when you make your purchase. They will apply the current sale price to your order and often have additional savings not advertised anywhere. I received an extra 5% off for purchasing over 5k worth of sections from a showroom order. 3. If you are any kind of first responder or medical professional, it's an additional 5% off once verified. My partner is a retired pharmacist and qualified even though he wasn't currently working. 4. Showroom will also let you see, feel, and they have big samples of the fabrics that's much easier to visualize your creation. 5. Check Costco as well. They do sell Lovesac and have really great prices for the combos they offer. You don't get the luxury of ordering exactly what you may have picked out on the Lovesac site or showroom but the amount saved may be worth it. 6. If you can visualize or create what you want, spend the 20 bucks or so and get the Lovesac blocks so you can "create" you vision or visit a showroom where they will have the blocks on display for you to configure there. I'm definitely happy with my purchase but there are a few things I didn't like about the experience and the product but not enough to stop my purchase. They were: 1. The website sucks and is not user friendly in my opinion. 2. The base (no upcharge) fabric selection is a bit limited. You would think "solid black" would be an easy available option but not so. 3. The colors available for the arm cup holders and cushion tables are not the best. Again, no black or other solid colors. And the three available choices are just OK but are neutral and good quality. You could always paint them I guess but it would be nice to get what you want directly from the company.
• BL

  Brian Levy

  Feb 11, 2023
  5.0
  Just had the most amazing shopping experience. Buying a sofa has never been more fun or easier. Great selection, so simple! Working with Emily was a true pleasure. She’s knowledgeable, has a great personality and positive energy. Yes to the live sac store! 🤗
• NW

  Nolan Wright

  Dec 14, 2022
  5.0
  Great service, great product!