Lovesac

Reviews

• MC

  Melyssa Cantor

  Oct 12, 2025
  5.0
  When my husband and I began researching new couches, we quickly determined the Lovesac would be a great option for us. We live in an apartment and are hoping to move within a few years, so we didn't want to invest in a couch that might not fit our new space. We love that the Lovesac can grow into whatever space we land in next, and that we can change out the covers easily, too. We went to the Natick store to test the different fills and fabrics in person. I can not say enough kind things about Peter, Mimi and Anthony, who ALL went above and beyond to help make sure we were choosing the right options for us. I asked them a million questions, and between the three of them, they all had answers that made me feel confident in our decision. Peter also went out of his way to ensure we got the best price possible for our couch, ensuring we took advantage of every sale and coupon currently available. After we placed the order, we had a few hiccups with delivery (at no fault of Lovesac -- all on FedEx). My husband must have spoken to Peter once a day for 2 weeks in a row. Every time he was calm, helpful and responsive. Having a main contact at the store made this process SO much easier, and has helped us to enjoy our purchase even more. Good customer service and companies that have REAL PEOPLE helping you every step of the way are so difficult to find these days. The team at the Natick Lovesac store has truly gone above the call to help with every question and minor snag in the process. Also, our new sofa is so comfy that our friends come over to nap on it. So yeah, we're extremely happy with our purchase and the people who helped us make it.
• KY

  K Y

  Sep 24, 2025
  5.0
  Customer service is becoming increasingly non-existent these days so it was incredibly refreshing to visit Lovesac in Natick and have a phenomenal customer experience with Peter. We visited the store three times during the research, decision, and eventually purchase stage of buying our new sactional and Peter was incredible through it all. He’s knowledgeable about the product, patient, extremely accommodating, and truly went far above and beyond to ensure we were confident, informed, and satisfied. I would strongly recommend anyone in the market for a new couch to pay Peter a visit. The sactional components arrived within a week, it took us 4 hours to put together, and it’s absolutely beautiful and so, so comfortable. We chose lovesoft cushions, angled sides, and added a recliner and it’s amazing. The quality of each component honestly shocked me. From the construction and durability of the bases (and a lifetime warranty to boot), the thick, beautifully stitched covers, and the reclining technology, I’m confident that we won’t need to replace any part of this couch for a very long time. Looking forward to adding another recliner and stealthtech in the not too distant future too! Thanks for an awesome experience, Peter. You’re the man!
• YN

  Yamil Nunez

  Aug 4, 2025
  5.0
  My boyfriend and I went to Lovesac in Natick and we were so happy with our experience! Mimi was wonderful. She is very knowledgable. Her and Peter were both fantastic. Mimi helped us pick out our pillow sac. We knew we wanted one but weren't sure which one to get. We never felt any pressure and loved that Mimi and Peter knew so much! We have been searcing for a couch and couldn't decide on one after a few weeks of searching and we fell in love with Lovesac because we were able to customize our couch like the pillows, arm, backing and even which cushion. We also love that in the future we could change the covers on the sofa or even add more pieces to the couch! We can't wait to get our pillowsac & sofa! Thank you so much for your help! :)