Lovesac

Reviews

• AC

  Alicia Callinan

  Sep 24, 2025
  1.0
  I wish I could give zero stars. My husband and I were in the process of moving and had some questions about sizing/color. We went to this location, since we no longer lived by the location in Greenwich. One of the employees (young girl) drafted up a paper, of exactly what we needed to order, based on what we told her we wanted. When the couch came, we had 3 wrong size pillows — it happens, no big deal. We call the location in Danbury to tell them about the mistake and was told that we didn’t visit their location; there would have been something in the computer. They also said we would have to order new pieces on our dime and then we can send the others back, hopefully to get refunded. This would leave us without half a couch back, for 8-10 weeks, as those pillows were back ordered. When speaking to the manager, I was told the same thing. The manager (NAMED ANTHONY — remember me?) spoke to me in a way I have never been spoken to before. He was rude, arrogant, and unprofessional. Regardless of whose mistake it was (and it was 100 percent theirs), we were still paying 10K for a couch. Not only are you paying for a solid couch, but you are paying for helpful/professional customer service, etc. Not to be yelled at, over the phone, AS A CUSTOMER. As a result of this entire situation, my husband went back to Greenwich, which is now 40 minutes from us; they fixed the issue right away. I hope this review turns people away from the Danbury location, as no one should be spoken to the way I was.
• DI

  D Izzo

  Dec 24, 2018
  5.0
  Extremely helpful and cared about my experience.