Lovesac

Reviews

• EM

  Erin Mileski

  Jan 30, 2023
  5.0
  We had a wonderful experience at the Maine Mall Lovesac. We had done research online and were pretty sure we wanted to purchase a Lovesac… however, we wanted to make sure we could check it out in person first. Vía was so helpful with all of our questions - we left wow-ed from all her knowledge, it’s obvious she knows these products very well. She followed up with us the next day since she knew we were serious about buying ASAP. When I returned her call, I spoke with Josh, also incredibly helpful and placed our order. 10/10 experience with customer service - that NEVER happens anymore. We should get our couch in 2-3 days ( so quick! ) and expect that to be 10/10 as well. Unbelievable customer service, wonderful product… I wish we had taken the Lovesac plunge sooner!!
• DP

  David Palazzolo

  Apr 10, 2020
  5.0
  The team at Lovesac Maine Mall was absolutely amazing! I called called Kayla at 9:30pm and she took the time to make sure I could get what I need and offered great advice on what would work great for my family and in my space. I was able to put my order in over the phone because of COVID19 and I can wait until my sectional and pillowsac is delivered. So happy to be a part of the #lovesacfamily!
• DB

  D B

  Mar 8, 2019
  2.0
  I consider these over priced bean bags but the wife liked it and it helped her back so I got one. My main concern is the filling. In the store they overstuff the sacs so they are actually supportive. Then they send you a half filled sac that completely sinks to the floor when laying on it. If you contact them they will send you an extra box of foam to use. Great right? Imagine shredding a memory foam mattress into a million pieces, then attempting to get all of those pieces into a small opening. If they had made the sac opening larger MAYBE you could get it in easier. To top it off the inside zipper was broken so trying to zip it up after was a blast. Now I have a couple hours of getting all the foam cleaned in my living room. I got to pay $600 for a sac I basically get to assemble myself. This could be avoided if they simply shipped them filled they way the store had them, or don't allow the store to stuff extra foam in to essentially"trick" customers into thinking that's what they are getting. Update After Reply: Thank you for the reply but I posted this review because I already reached out directly. Their solution is not to actually fill the sac so their customer doesn't have to. They advise doing it outside, presumably under the assumption you just ignore the small foam pieces, or use a sheet. Doesn't solve the fact that when I buy pricey furniture I don't expect to have to deal with such a mess. You could tell by the responses they couldn't care less. If this was for me I would have immediately returned it, the wife likes it so that is not an option, (she wasn't around for the joy filling it was). I will not be buying the sactionals I was seriously considering though.
• CK

  Charlie Katz

  Dec 6, 2018
  5.0
  When we arrived at the store the manager had just gotten a phone call that her father had just passed away. My heart went out to her but she took such wonderful care of us as customers. Even when someone came to cover for her she continued taking care of us. She was very professional and warm. Maggie I hope all is well, I just lost my mom last spring and my heart broke for you. Thanks for taking such good care of us. Your boss is very lucky to have you as an associate. I wish you the best and I’m sorry about the loss of your dad.
• JS

  James Sneakers

  Apr 24, 2018
  5.0
  I love this place. The best idea for furniture. Arrange and rearrange. For all lifestyles. Best CUSTOMER SERVICE