Lovesac

4.0
6 reviews

About

Home FurnitureHome Goods Store
At Lovesac, we're committed to making your home as comfortable as possible. That’s why Sacs and Sactionals are specially designed to be washable, changeable, and guaranteed to last a lifetime. We believe your furniture is something you can continue to invest in, expand, and evolve over time so that it continues to meet your needs, rather than having to add it to the landfill. This helps reduce stress while freeing you to live the life you love. Learn more about The World’s Most Adaptable Couch™ and The World's Most Comfortable Seat™. Plus, discover the latest innovation in Total Comfort, StealthTech Sound + Charge. This immersive audio system features speakers and a subwoofer, seamlessly embedded inside Sactionals for a 4D sound environment that truly surrounds you. Now’s the perfect time to create, customize, and design your own Sac or Sactionals. Plus, find out about our latest offers, sales, and financing options. Remember, every order comes with free delivery and our risk-free 60-Day Home Trial. Whether you're looking for a sectional couch, bean bag chair, outdoor furniture, or even just an ottoman, Lovesac has something to fit your needs.

Details

  • Wheelchair accessible entranceAvailable

Location

Lovesac
5595 Deerfield Blvd, Mason, OH
45040, United States

Hours

Reviews

4.0
6 reviews
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1 star
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  • SG
    Steve Gangloff
    Mar 5, 2025
    1.0
    Just canceled my order after waiting for four weeks. I know part of my order was on backorder, but they assured me the other parts of my order that was not on back order would be delivered in one to two weeks. Terrible communication on their part. I’m sure they’ll respond to my review saying thank you for the valuable feedback. I’m sure we will learn from it and They’ll end up doing nothing. I am pretty mad about this so I’m probably gonna end up digging up the CEO’s email and venting to him as well
  • LB
    Lucas Buddemeyer
    Feb 18, 2025
    5.0
    Very helpful during our visit. They make sure you know all the features and things you can do with the couch to fit your needs. They do not pressure you but let it sell itself by wanting to help you get what you need. Definitely go in instead of online. Got an extra 5% at the store than online. Can't wait to get and hopefully everything is delivered smoothly.
  • NT
    Nathan Taylor
    Nov 27, 2024
    3.0
    We visited this site in person to determine which configuration we wanted. The workers there were very nice and accommodating, but unfortunately, much went wrong with our order. Despite ordering the exact configuration that was displayed at the front of the store, one back pillow was omitted from the order and another was ordered in the wrong width. Resolving these issues with customer service was a pain, as the missing pillow took 2 months to arrive and we had to spend more time than necessary convincing the service rep that the pillow was the wrong width for our configuration. They also tried to have us pay full price for the corrections instead of the discount we had when we originally ordered. Additionally, one of the seats was missing the required parts that usually come bundled in the box. We had to call both the store and the national help line to resolve this. The couch is nice so far, but it's a lot of money to spend to have such a frustrating experience.
  • CL
    Carmen Lopez
    May 28, 2023
    5.0
    Rick was so helpful! Answered all of my questions and was very knowledgeable. Having only looked at sofas online I was unsure which I was going to go with, but after todays visit when I’m ready to pull the trigger I’ll be buying a lovesac!
  • GH
    Garry Hancock
    May 4, 2023
    5.0
    Mike was awesome, made the whole experience really simple, helped us plan out exactly what we wanted. We are so excited for our coach!