Longchamp

Reviews

• JK

  Jeann K

  Sep 27, 2025
  1.0
  Disappointing Experience at Longchamp Washington, DC – A Caution for Discerning Shoppers As someone who regularly shops at high-end boutiques around the world, I hold luxury brands to a certain standard—not just in product quality, but in customer experience. Unfortunately, my recent visit to the Longchamp store in Washington, DC fell far below expectations. From the outset, the service was surprisingly unrefined. The staff, particularly the store manager Carole, displayed an attitude that can only be described as dismissive and unnecessarily condescending. Her demeanor suggested a misplaced sense of superiority, which is wholly inappropriate in a setting that claims to offer luxury-level service. I had purchased a gift from this location—a pristine item that was never worn or used. When I returned to request a refund (in line with their stated policy), Carole examined it and began pointing out supposed "marks" that were neither visible nor credible. Her refusal to accept the return felt less like policy enforcement and more like a tactic to obstruct returns altogether. What’s more troubling is that Carole herself sold me the item, yet insinuated it had been used. If that’s the case, I can only conclude that I was sold a pre-owned item as new—completely unacceptable under any circumstances, let alone in a boutique that purports to be part of the luxury market. True luxury is defined by elegance, discretion, and above all, impeccable service. Sadly, none of those qualities were present here. I won’t be returning, and I would advise others who appreciate a genuine luxury experience to take their business elsewhere—there are far better options where your patronage is both respected and valued.
• SW

  Sabrine Wood

  Sep 20, 2025
  5.0
  We had an excellent client experience in this store.
• JW

  John Wood

  Sep 20, 2025
  5.0
  Absolute pleasure working with Carole and her team at the DC Longchamps. They helped us with an exchange and were extremely knowledgeable and passionate about their product lines. 10/10 tres bien!
• SE

  Sarah Emery

  Sep 10, 2025
  5.0
  Carole (the store manager) was incredibly attentive and one of the most helpful people I've come across in a luxury store. She spent time listening to me and showing me things that might best suit me best. I got so many styling tips and tricks from her and loved how low pressure she was. She went so far as to offer to let me try on her jacket as they didn't have that color in store. If I could give her more than 5 stars I would. Highly recommend her specifically and this store generally.
• AE

  Alexios Eleftheriou

  Aug 24, 2025
  5.0
  My girlfriend and I had a lovely time shopping here. The staff were very pleasant and helpful and the overall store experience was relaxing and enjoyable. A quality location to represent a quality product.