Long John Silver's | A&W

3.9
1688 reviews
Seacret Society
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Business Details

2552 E. University Avenue, Des Moines, IA
50317, United States
(515) 262-4700
https://www.ljsilvers.com
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About

Fast Food RestaurantSeafood RestaurantTake Out RestaurantChicken Restaurant
Real seafood should be sourced from real sea-places, like, you know, oceans. So that's exactly where we source our wild-caught Alaska pollock, wild-caught Alaska salmon, and wild-caught north Pacific cod. We’re no one trick sea pony.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Long John Silver's | A&W
2552 E. University Avenue, Des Moines, IA
50317, United States

Hours

Reviews

3.9
1,688 reviews
5 stars
750
4 stars
441
3 stars
240
2 stars
93
1 star
164

What are people saying?

AI-generated from customer reviews

Service Quality

Service quality varied significantly, with some customers praising friendly and attentive staff, while others reported slow service and rude employees.

Food Quality

Food quality received mixed reviews; some customers enjoyed the freshness and taste, while others complained about cold or overcooked items.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and trash issues.

Order Accuracy

Several customers experienced issues with missing items or incorrect orders, leading to dissatisfaction.

Drive-Thru Experience

The drive-thru service was often slow, with long wait times reported, although some praised the efficiency of specific staff members.
  • RF
    Rebecca Foster
    Nov 4, 2025
    1.0
    Tables are dirty. All of them! Cashiers breath smelled hot. Elderly couple needing help with an order were declined by management. Random customer helped them order from the kiosk. Location was not busy at all but customers were complaining they’d been waiting for more than twenty minutes for their order. This place was a real disappointment tonight. Someone (whomever was working tonight) should be ashamed of the entire evening. Will not come again.
  • JP
    Jenna Perryman
    Nov 2, 2025
    1.0
    While the food was fine itself, the drive thru was ridiculous. They were not super busy it was 2 pm and it took 30 minutes with 3 cars ahead of me. Once we finally got to the window, a young blonde male was extremely rude. He took my payment and I asked if the combo came with a drink and he said rudely No you didn’t order a drink then closed the window shut. After he handed us our food he waved and said bye have a good day, but with a smirk on his face. The whole experience was not polite and the wait was ridiculous.
  • NM
    No Madd
    Oct 28, 2025
    1.0
    Worst restaurant I have been to in years! Premade by at least a half hour on an online order! The cardboard box was so wet it was falling apart and the food was ONLY warm! Will NEVER STOP at a LJS ever again!!!!!
  • HR
    Honest Reviewer
    Oct 27, 2025
    4.0
    Went through the drive thru just for hush puppies I haven’t had for over 35 years! When you ask for one, they MEAN one! Got 2 and it was .96! Still very delicious, just like I remembered.
  • JL
    Jack Lewis
    Oct 23, 2025
    5.0
    I have literally nothing to say but THANK YOU. I showed up later than I had hoped, (in the last hour I'm not a monster) and you all crushed it. All of you apologized for the wait - but it was 100% perfect. made my night 10 times better - thank you
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Frequently Asked Questions About Long John Silver's | A&W

Can I order online and pickup in store?

Yes! Order online and pickup in store at participating Long John Silver's restaurants. Find your local LJS here: https://www.ljsilvers.com/locations

Can I see a menu?

You can see a menu here: https://www.ljsilvers.com/menu/