Lone Star Fiberglass Pools DFW LLC

Reviews

• CH

  CHAD HOLTON

  Oct 4, 2025
  5.0
  Great experience with these guys. Brought my boat in with some gel coat and minor fiberglass damage. They had it in and out within a week and did an excellent job. Looks like new.
• HH

  Hi

  Jul 30, 2021
  5.0
  My name is Dan Niccum and I just want to say this company is wonderful, For starters the price is better than the rest, definitely got 5 different quotes from different companies and Lonestar was the best price with most to offer second, we first met with Dalton, and man is he a great designer he had some many ideas of what would look best and gave us the best advice based off our style, color of our house, and etc.. also he was with us if we ever had any questions and also responded to our text and calls promptly, he made us feel very comfortable and relaxed the whole way third, Diana the office manager told us the entire time where we were at as far as permits drawings approvals install dates and more she was great and Jesse sent us 3D drawings so we had a visual of our project before it was done he is a very nice man. finally the end project was absolutely perfect the concrete around the pool the color of the shell next to our house the design aspect was awesome I will recommend this company for as long as i live they are great to work work
• JR

  Javier Rodriguez

  Apr 27, 2021
  1.0
  I really did not want to write this review but as a consumer, I feel other consumers should be aware and know what they are getting into with Lonestar. Our process started back in early October 2020 with intentions to have a pool by the beginning of May 2021.Their sales guy Dalton coming out to our design appointment in October 2020 and as nice as he was, we felt we were lied to and mislead on the day of our appointment. I would not know this until several months passed. The day of our appointment, he showed us a few pools and we fell in love with their Atlantis pool. Dalton stated that the Atlantis would fit perfectly in our backyard, even AFTER I told him our HOA has a setback bylaw of 5ft from our fence line (including decking) He said "not to worry", it would fit perfectly and if they had to, they would adjust the pool diagram where it would still fit and abide by the HOA's setback rule. We trusted his word, gave him a $1,000 deposit check to hold pricing since we weren't ready to start until early spring BIG MISTAKE. January comes around and I decide to check in with their office manager Diana. She provides all our timeline details, goes over what happens after this step, that step... she was great and a pleasure to deal with. She even cleared up some items Dalton had told us but were actually WRONG. Fiberglass pools are put in fast but not in 3 weeks like he said, I was glad she told me this in January or else I would be just now finding this out. Based on her timeline and opinion, we start the process right then and there. She called in the Dig Tess and the Oncor approval. Once that was done, she had their computer guy Jesse draw up our plan to submit to our HOA. To be fair, our HOA was a pain in the rear to deal with however, Dalton and Lonestar knew this. Our initial plan was denied by our HOA because the decking exceeded beyond the 5ft from fence line rule. I tried to fight and fight with the HOA to no avail. I called, sent text messages and left voicemails for Dalton, he never called me or texted me back. Diana told me to just work with her and not deal with Dalton anymore, she would take care of it from here on but that the Atlantis would not fit per our HOA and it was a shame Dalton mislead us. I would have never given them a $1,000 deposit if I had known all of this upfront. Diana and I tried to make it work but our HOA would not budge. She then provided 3 other pool options she said would fit; Denver, Memphis and Miami. While we did not want to fork out $35K+ for something we did not want or really like that much, we decided to go with our 2nd choice, the Miami since they already had $1,000 of my money. The weekend went by and Monday comes and I get a text from Diana "Sorry, the Miami does not fit either. ARE YOU KIDDING ME?! We went from Atlantis not fitting all because their sales guy screwed up and lied to us to now our 2nd choice not fitting either? While I understand they have no control over our HOA bylaws, Lonestar and Dalton knew our setback was 5ft from the very start. At this point we are in disbelief and unmotivated to continue this pool building experience/process. Something that we were excited about based on what we were told and the fact that we were referred to this company, had then become a total nightmare. My wife and I had given up at this point, all this company has done was give us the run around while holding on to our $1,000. Diana understood our frustration and even gave us her honest opinion about their smaller pool the Denver, what I called a kiddie pool/pond. I was not going to spend $35K+ on a kiddie pool! Especially our very last option. I call Manny about my deposit, spent hour or so on phone, he agrees to refund me half of my deposit because he said they had "done work" What Work? Do I have a pool from your company? NO! I got $500 back but strongly feel he should have given me my full deposit. BUYER BEWARE. DO NOT USE THIS COMPANY