LifeSafer Ignition Interlock

Reviews

• AJ

  Ashley Jensen

  Jul 10, 2025
  1.0
  I had a horrible experience with LifeSafer. I did the online quote and scheduled my appointment. The closest installation location was 22 minutes away. I thought that was odd bc there are many installation locations closer to me. Alejandra called me 10 minutes later to “schedule my appt”. Weird but ok. After that I received 4 calls to confirm my scheduled appointment. I was a bit irritated by the number of calls but figured whatever. I showed up to my appt 5 minutes early and was told that my part had not arrived yet and I would need to come back in an hour and a half so I left and took my son to camp 30 minutes away. I returned an hour and 45 minutes later and was told the part had come in and I could leave my car. I had my sister pick me up (she drove the 22 minutes to get me and then right back). About 10 minutes after we arrived home, the shop called to say the part had not come in. I was working and very frustrated at this point but tried to remain a polite person. I called Lifesafer to file a complaint. Since I got through right away and the rep was very helpful (he found a location that could take me the same day) I decided I would give Lifesafer another shot, maybe it was just that shop. I called the new location to confirm (since the last place did not actually have the equipment as Lifesafer had said) and he advised I would have to leave my car. I said I could not bc my son is in day camp and I have to pick him up by 2 so he advised to bring it first thing in the morning. I explained I would be working and would wait for the car. Lifesafer advised an hour and a half to two hours for the install so I let my work know. I showed up 10 minutes early to my appointment the next morning with coffee and donuts for the guy. I was told Lifesafer had charged me a missed appointment fee for yesterday’s fiasco! I tried to call but the wait times were insane. So I paid the fee to get my car back so I could return to work. It has now been 3 hours of waiting and my car is still not finished. I went in to speak to the shop owner or employee and was told it will be another 45 minutes and that’s why Lifesafer shouldn’t tell people an hour and a half to two hours. The whole experience was very disorganized and frustrating. I wish I could choose a different company and installation location but I’ve already paid $500 and the installation location is saying I’d have to pay for them to undo the work they’ve done. I chose this company bc the reviews said 24/7 care and great customer service as well as ease of use. They may have 24/7 care but not enough reps available so you still won’t be able to get through in a reasonable amount of time. The customer service was overall very poor, aside from the one gentlemen who helped find a new location and I have no idea about ease of use bc I’m still waiting for my car to be done after typing this novel.
• FM

  FRANKLIN McCORMICK

  Apr 21, 2025
  5.0
  This fire beats the competitor much smaller, not so obnoxious looking and easier to use just blow no inhale exhale.

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