LifeSafer Ignition Interlock

Reviews

• TH

  Tanya Hunter

  Dec 7, 2024
  3.0
  1. In July Lifesafer Tech said to my technician the whole unit needed to be switched out. So he switches it out, and I take a note of how many blows I had, 92 blows. I received a warning letter for July’s blow count wasn’t enough blows given for that month. How is that possible? I called the state and spoke with the state, while in my techs presents. The gal from the state while on speaker phone so my Tech can hear her too said that when you start your car that is the only time it’s accounted for as an initial blow. My tech was baffled by what he just heard asked her to explain and he literally asked the state I thought all the blows count after the initial start has occurred were accounted for. She said no and he was baffled. My tech called lifesafer his rep. But she was too busy training for a new position within Lifesafer. So he speaks with the tech department and they clearly stated I should have no issues with the amount of blows and I should have never received that letter. So now I am trying to dispute the state letter and asking my tech to help because it’s clear the state received wrong information some where along the line and I am paying the price for someone else negligence. Now remember, my tech was told by Lifesafer to switch my whole device. Well that was the number the state received from someone along the chain of this mess, was my new device’s number. I asked Lifesafer to send all the blow count information for July. I originally received 1 unit’s records that showed recalibration records for 16. That is not what I noted in July, I had to strictly explain to live safer that I was missing information. Then I received paperwork with my original device blow count that clearly states that I have more than 30 blows for the month of July. After sending clear documents showing dates, time stamps and point out the device numbers are different. The state is not willing to fix the letter and Lifesafer won’t help because I am not my service tech and my tech seams to not have enough time to look into the mistakes that I have been told for the last 5 years. Nor help clear up information given to the state. I asked my tech at the time I received my letter to clear up the mix up. He said he contacted his representative, he couldn’t say if the issue was fixed or not he said IDK, this is in July at the time I got the letter. Well…… 2. I have my car calibrated 9/23/2024. From what was explained to me the calibration resets the blows and has the information for the blow counts and I had enough blows for September that I noted. I received a letter from the state extending my ignition interlock for 180 days because on October 6th, I didn’t have enough blows again. How is that possible when I haven’t had my car calibrated yet for the month of October? The letter is dated October 16, 2024 and my next calibration appointment isn’t until October 22, 2024. I again try my best to explain this to the state and I have yet had my questions answered on how that was possible. My unit was supposed to be removed around Nov 21, 2024. So instead of having my unit removed I had to have it calibrated again. I sent the information to the state for a review and I received a denial letter and my 180 is stayed. I emailed these letters to my service tech and asked for help. I have heard nothing. 3. I sent the state another dispute note with the same information, but this time I give them September’s paperwork with the blow count and information and also note my car had just been calibrated on the 23 of September. I received another denial letter with the 180 days stayed but this time it’s because I had my car serviced every 30 days and not every 60 days. Unbelievable, I was always told those are the options. 5 years I have always scheduled my appointments 30 days in between appointments. I was always asked 30 or 60 days at my calibration appointment. I am at a loss for words and no one can answer my questions or make the wrong information the state has received correct.
• MM

  Me

  Apr 26, 2024
  5.0
  Aaron was very helpful and courteous. The job was done well after and unknown cancelation had occurred. Aaron stepped up and squeezed me in.
• KC

  Kory Coyer

  Mar 19, 2024
  5.0
  Quick and easy ppl to deal with

Frequently Asked Questions About LifeSafer Ignition Interlock