LG Home Comfort

Reviews

• CM

  Catherine Morales

  4 days ago
  5.0
  I cannot say enough about the incredible service we received! My husband and I recently bought a new home in Windsor, Ontario, that needed some updating. Initially, we only planned to replace the old water tank that hadn’t been serviced in over 25 years. But after speaking with Will—who came by the same day we called to provide a quote—we decided to upgrade everything: the water tank, furnace, and AC. Will was amazing. He gave us a great price and spent well over an hour with us, patiently explaining every detail and making sure we were comfortable with all the changes. He even helped us secure a rebate on the water pump, which was a pleasant surprise! One of my biggest concerns was the installation timeline. We were on a tight schedule, and based on past experiences, these kinds of upgrades rarely happen as quickly as promised. But Will assured us everything would be completed within one to two days—and he absolutely delivered! The installation team was fantastic. They worked tirelessly, even on a Sunday, from 9 a.m. to midnight, and came back early the next morning to finish the remaining work. Some parts that weren’t originally included in our plan needed replacing, and they took care of them at no extra cost. If this review doesn’t convince you to contact Will and his team at LG Home Comfort ASAP, I don’t know what will! Trust me—you won’t regret it. Thank you, LG Home Comfort, for going above and beyond!
• TH

  Terry Hunt

  6 days ago
  1.0
  Arranged to get a quote for a new furnace. The sales guy called and said he would arrive in about an hour. He showed up 2 hours later and after an hour and a half of going over details from other quotes, I received from other companies he pretty much refused to give me a quote because he could not give me a better price because I did not want to spend $6000. He was more interested in explaining why he though the other quotes were lower. I do regret showing him the quotes from the other company because that’s not what my intent was. I just wanted a quote so I could make an informed decision. He did say verbally that he could offer me a furnace for 5500+ tax installed nothing on paper no actual quote very very very disappointed and would definitely not recommend this company or your salesman to anyone.
• NP

  Natalie Pronek

  Nov 7, 2025
  1.0
  They are horrible. Don't buy from them. They lie, customer service sucks and they use AI. Stupid because nothing gets resolved. I regret my decision to buy from them They left no manual, install was not Correct, had to call service 5x plus they took more money from me. Tried to lodge a compaint with management, but they don't follow up. Very frustrating . I'm going to lodge a complaint with the BBB and Police. This is a SCAM!!!! I paid a lot of money for a tankless hot water and water softener system and it's HORRIBLE!! I don't recommend it! Do your research. PS I normally don't do reviews but this company really pissed me off. I'm also going to call the credit company and dispute the charge because they made me buy a protection and mtce plan under false pretenses!!! Still waiting for BS Management to call for a follow up. I gave them a heads up in Advance. Clearly they are all about taking people's money.
• PP

  paul and jennifer pietraszko

  Oct 30, 2025
  5.0
  very quick response to our request for a quote, we then met with Will Gutierrez, who was very knowledgeable, and personable. Even assured us that we had no long term commitment with our previous rental unit. What we liked most was his non pushy method, he explained the product after taking a look at what we had and indicated for the number of people in the house we had a good size tankless water heater, he explained the cost of financing versus paying up front. Will also explained the manufacturer warranty and the extra that LG adds in. The new unit was installed the next day and my spouse indicated that they were very friendly and efficient, testing the taps after install, took away the rental unit, we have received retention emails from them and have responded with a decline, as we are very happy with our purchase and no nonsense approach to the sales process. Thank you Will, i would easily recommend anyone interested in getting out of rental contract or looking to upgrade to tankless to contact Will at LG Home Comfort.
• CB

  Cory Bisonette

  Oct 28, 2025
  1.0
  I can't speak for all the equipment LG installs, but if you're looking for a heat pump, save yourself the aggravation and choose a different company. The sales experience at first was pretty good, he showed up and explained what we would need and where to locate the indoor units. Come install day, my first impression of the installers was pretty good. Younger guys, seemed like they knew what they were doing. When we showed them where we wanted the indoor units, the first problem came up. One of the rooms we were told we could have an indoor unit did not have enough room above the window to accomodate installation. Very disappointed with this as the salesman said it would be no problem. Moving on, it took about 7-8 hours for the install and when they were done, they showed us how they worked and went over everything with us. Immediately after they left, we were getting error codes on the indoor units. We reached out to the installer and he told.us we would have to call LG to make a service call appointment. The next day, someone came and looked at the problems we were having, and suggested the installers installed underpowered wires and the breaker was 30 amp instead of 40 amp and we would need to make another service call so they could send an electrician to correct. Electrician came and fixed the wiring issues and that still didn't fix the problem. We made a 3rd call for service and this guy told us that the "zones" were installed incorrectly and that we would need to have somebody back out to fix that. After the 4th call and a week later, we had a working system. During all of this, we tried reaching out to the salesman about the unit that wouldn't be able to be installed. We wanted our sales contract changed to reflect 3 indoor units instead of 4....crickets....after days of trying to reach him, we tried calling from an unknown number and finally got ahold of him. We told him the issues we had and he endured that he would send a new contract right away....a week later and still nothing. Nobody from LG has reached out to us to resolve our issues....the install should have been done right the first time and it shouldn't take 4 service calls to narrow down the problem. Please...save yourself the headache and choose a better company. These guys are unprofessional and need a lesson in proper customer service....to say the least. If I could rate 0 stars...I would.